杭州招聘

Customer Service

· Comply with all company guidelines and policies, manage high value customer (distrubutor) orders from inquiry to delivery completion by providing customers with a good buying experience.

· Process order timely with high order accuracy and efficiency to meet customer on time in full delivery requirements.

· Handle incoming inquiries as appropriate in a timely and responsive manner.

· Track order status of overall order process performance, monitor and resolve exception orders, make sure orders are delivered to customers smoothly.

· Manage customer complaints through active participation in problem solving.

· Develop and maintain a strong working relationship with customers, relevant business and cross functional groups.

· Complete monthly FOC payment and machine parts sales inventory on time

· Provide assistance to finance team on recover overdue payment, bidding material stamp and have it meet deadline

· File, mantain and sort monthly order, and related distributors’ contracts in SAP

· Work continuously on improvements, identify root cause hindering the total order process and provide corrective actions and eliminate waste based on innovation.

Bidding Affairs

· Keep close collaboration and communication wiz sales team to well understand the needs and provide support in the early, middle and late stage of bidding and tendering.

· Promptly inform and organize different BUs to participate the bidding and tendering work.

· Based on province/region/hospital requirements, be responsible for preaparing and issuing relevant bidding documents, such as request for proposal, contract, company introduction etc.

· Ensure all the material is well prepared in an accurate way and have it submitted on time and effectively

· Track bidding progress and focus on every link, especially the quotation, negotiation, published results and won the bid confirmation. In charge of the management and maintenance of bidding data

· At leaset 2 years experience in customer service in MNC.至少2年在外资企业客户服务的相关经验

Skills and Compentency

· Careful, responsible, upright, honest, steadfast处事细心，负责，为人正直，诚实，踏实

· Positive working attitude to customer-oriented serving mind-set. 主动积极的工作态度，以客户为导向的思维

· Strong sense of responsibility and urgency. 强烈的责任心和紧迫感

· Good communicating and coordination skills. 良好的沟通和协作能力

· Good, confident and non-confrontational negotiation skill with customers良好，自信且非对抗性的与客户协商技巧

· Good command of written & oral English. 良好的英语书写和口语能力

· Good computer Microsoft skills, especially Excel 良好的计算机应用能力，特别是Excel

· Familiar with SAP 熟悉SAP 系统

Join Terumo BCT as we unlock the potential of blood. We are the world leader in blood component technology, delivering products, services and solutions for customers and their patients worldwide. Through collaboration with our customers and a commitment to innovation, we are the only company with the unique combination of apheresis, manual and automated whole blood processing and pathogen reduction technologies coupled with robust technology, innovation and core competencies in therapeutic apheresis, cell collections and cell processing.