杭州招聘

Job Responsibilities:

1. To ensure the implementation of repair center flow and coordinate with workshop for high quality and efficient repairs

2. Establish a set of operation and after sale service solutions, policies, procedures and a properly trained workforce to successfully handle increasing numbers of repair goods

3. Lead the development and implementation of standards, policies and procedures to optimize operation performance

4. Handle escalated customer service issues and review the complains

5. KPI set – up and review monthly report, monitoring and analyzing to ensure the high quality of customer service level and repair lead time improvement

6. Inventory of spare parts

7. Build up and improve customer service training for stores, advanced customer handling skills, systemic customer service training. Keep close monitor on the training result and make improvement plan.

8. Support line manager for new projects to further develop China after sale service

Requirements & Capabilities:

• At least 5 years well traced working experience in customer service departments, retail luxury field preferred

• Strong communication skills

• Good sense of service and willing to accept the challenge and pressure

• Problem solving and multitask skills, willing to cooperate with other departments

• Good organization skills, logical thinking

• Good oral and written English, French will be a plus.

• University graduate above

公司地址：上海市淮海中路283号香港广场29楼
邮政编码： 200021

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Fifteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
爱马仕始于1837年，是一家忠于传统手工艺并集创作、手工制作与销售于一体的法国家族企业，如今在全球雇佣超过14,000名员工。秉持可持续发展和精益求精的精神，爱马仕以其有效的管理制度，培养出每位员工独立自主的工作方式。将以人为本和重视资源的理念深入到方方面面，爱马仕对品质的坚持和其精湛工艺，也得以代代延续和传承。十五种部类都满载爱马仕的无限创造力，并被呈现在全球300多家专卖店中。