杭州招聘

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

The way EY people work together, and with clients, is becoming increasingly influenced by technology, and this trend is only likely to accelerate. As part of IT you may be responsible for large strategic enterprise application development, enterprise security, business intelligence, cloud and data center services, as well as other technology products. IT plans, develops and manages all technology used in EY to enhance service delivery, drive revenue growth and profitability and strengthen our competitive advantage as the most globally integrated organization in professional services.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Responsibilities:

Operations – Customer Support:

• Identify, track and maintain PC’s, printers, wireless dongles, Blackberry’s and other hardware on a regular basis
• Diagnose software/hardware faults and supply solutions as required and directed
• Run-up of Desktops and Laptops for starters and leavers
• Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement
• Maintain and create Active Directory groups and User accounts and mail group
• Maintain OSS inventory database and stockroom
• Maintain MFD print fleet
• Maintain and allocate SecureID cards to staff
• Provide out of hours support
• Provide event support outside the office
• Perform data retrieve from Connected-Backup server
• Support local Video Conference equipment
• Assist 3rd Level Support teams when required

Operations – Admin:

• Conduct training (induction) for new staff members
• Attend regular OSS coordinator meetings to review service and support issues and concerns
• Requirements:
• Bachelor degree in relevant discipline
• At least 3 year of relevant working experience in multinational company
• Hardworking, independent and able to work well as a team
• Self-driven and able to work under pressure
• Good command of English, Mandarin

Welcome to EY
At EY, our 175,000 professionals work together to deliver assurance, tax, transaction and consulting services. We are united by our shared values and an unwavering commitment to quality.

Working at EY
We are a global professional services organization that provides a broad array of assurance, tax, transactions and advisory services.
We are committed to doing our part in building a better working world for our people, for our clients and for our communities, and we are united by our shared values and a dedication to delivering exceptional client service.

Lifelong relationships at EY
We want you to gain more career value from your time spent with EY than you would from any other employer. This is why we work hard to build and sustain the kind of culture that provides a wide array of learning and development opportunities, gives you experience of working with a diverse group of colleagues and clients, and provides the chance to build lifelong relationships that will be valuable to you wherever your career takes you.

Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.