前厅部经理
莎玛服务式公寓
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-11-29
- 工作地点：上海
- 工作经验：5-7年经验
- 语言要求：英语精通 普通话精通
- 职位月薪：1-1.5万/月
- 职位类别：宾客服务经理
职位描述
职位描述：
Assist department head to oversee, prioritize and review workflow and guidance to team members to meet deadlines and maximize efficiency including team rotation & allocation of duties. Delivering high standards of Guest Services and achievement of budgeted targets.
协助部门经理对部门员工的工作进行监督，优化，同时检查工作流程，亲自指导员工使之达到标准，发挥团队员转及工作分配的最大化效用。提供高标准客户服务的同时，完成预算指标。
Provide training, supervision and development of Guest Relations team members on a daily basis in terms of resident satisfaction, up-selling, and guest complaint handling. Conduct the induction training of newly recruited AGRM, GRS and GRO.
针对客户满意度，升档销售，处理客户投诉等方面对员工进行每日培训，监督以及拓展。对新进的客户关系副经理，客户服务主管及助理进行入门培训。
Be involved in daily operation management and give advice and support to department head in terms of personnel and performance management.
参与部门日常运作管理，协助部门部门经理做好人员管理和绩效管理并提供个人意见及支持。
In charge of manpower planning including duty arrangement, holiday management and hiring, when department head is absent.
在部门经理缺岗期间代为负责人力资源管理包括排班，假期安排及招聘。
Comply with audit requirements on services level/products/ standards/facilities.
配合执行对服务，产品，标准，设备的审查需要。
Full utilization of the Guest Relations system ensuring accuracy in use and a range of accurate reports to meet operational needs.
充分利用客户服务的操作系统，正确使用的同时保证其产生的系列报表满足运营的需要。
Ensure all billing is accurate and AR is collected. Assist Finance Department, as required, in collection AR from customers.
确保所有的账单与其应收钱款一致。 协助财务部门做好客户方的帐款应收工作。
Interacts with residents/owners in order to provide excellent Guest Services in a timely, efficient and professional manner. Ensure residents/owners’ satisfaction by committing to the highest level of Guest Relations. Deal with all correspondence to residents as required.
与租客/业主直接沟通，以高效，专业的态度及时提供优质的客户服务。确保以最高水准的客户关系赢取租户/业主的满意。根据需要及时处理与之产生的往来通信。
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
定期与工程部联系，确保以满足客户的需求为前提，快速完成维修。定期与客房部联系，在满足生产力目标的同时确保清洁的高标准。
Ensure administration of department month end closing reporting is completed in accordance with procedures. Manage residents check ins and check outs and amendments.
按照规定按时完成相关的每月报告。对租客入住，退房进行全面管理并及时修正。
Increase residents’ retention by ensuring their needs are satisfied and documented in order to assist the renewal process. Actively up-sell, cross-sell to generate Guest Services Revenue.
通过记录并满足租客的需求来提升租客的保持力，以协助续租。积极实行升档销售，交叉销售来提高客户服务收益。
Organizing events for all residents. Coordinates functions and activities with Regional, Area and Corporate staff as appropriate.
定期组织客人活动。根据要求配合开展区域，地区以及公司总部员工的活动。
Complete any other duties assigned by your property’s management.
完成物业管理层指派的其他工作。
Assist department head to oversee, prioritize and review workflow and guidance to team members to meet deadlines and maximize efficiency including team rotation & allocation of duties. Delivering high standards of Guest Services and achievement of budgeted targets.
协助部门经理对部门员工的工作进行监督，优化，同时检查工作流程，亲自指导员工使之达到标准，发挥团队员转及工作分配的最大化效用。提供高标准客户服务的同时，完成预算指标。
Provide training, supervision and development of Guest Relations team members on a daily basis in terms of resident satisfaction, up-selling, and guest complaint handling. Conduct the induction training of newly recruited AGRM, GRS and GRO.
针对客户满意度，升档销售，处理客户投诉等方面对员工进行每日培训，监督以及拓展。对新进的客户关系副经理，客户服务主管及助理进行入门培训。
Be involved in daily operation management and give advice and support to department head in terms of personnel and performance management.
参与部门日常运作管理，协助部门部门经理做好人员管理和绩效管理并提供个人意见及支持。
In charge of manpower planning including duty arrangement, holiday management and hiring, when department head is absent.
在部门经理缺岗期间代为负责人力资源管理包括排班，假期安排及招聘。
Comply with audit requirements on services level/products/ standards/facilities.
配合执行对服务，产品，标准，设备的审查需要。
Full utilization of the Guest Relations system ensuring accuracy in use and a range of accurate reports to meet operational needs.
充分利用客户服务的操作系统，正确使用的同时保证其产生的系列报表满足运营的需要。
Ensure all billing is accurate and AR is collected. Assist Finance Department, as required, in collection AR from customers.
确保所有的账单与其应收钱款一致。 协助财务部门做好客户方的帐款应收工作。
Interacts with residents/owners in order to provide excellent Guest Services in a timely, efficient and professional manner. Ensure residents/owners’ satisfaction by committing to the highest level of Guest Relations. Deal with all correspondence to residents as required.
与租客/业主直接沟通，以高效，专业的态度及时提供优质的客户服务。确保以最高水准的客户关系赢取租户/业主的满意。根据需要及时处理与之产生的往来通信。
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
定期与工程部联系，确保以满足客户的需求为前提，快速完成维修。定期与客房部联系，在满足生产力目标的同时确保清洁的高标准。
Ensure administration of department month end closing reporting is completed in accordance with procedures. Manage residents check ins and check outs and amendments.
按照规定按时完成相关的每月报告。对租客入住，退房进行全面管理并及时修正。
Increase residents’ retention by ensuring their needs are satisfied and documented in order to assist the renewal process. Actively up-sell, cross-sell to generate Guest Services Revenue.
通过记录并满足租客的需求来提升租客的保持力，以协助续租。积极实行升档销售，交叉销售来提高客户服务收益。
Organizing events for all residents. Coordinates functions and activities with Regional, Area and Corporate staff as appropriate.
定期组织客人活动。根据要求配合开展区域，地区以及公司总部员工的活动。
Complete any other duties assigned by your property’s management.
完成物业管理层指派的其他工作。
职能类别： 宾客服务经理
关键字： 前厅部经理
公司介绍
ONYX Hospitality Group was founded in 1964 and is part of ITALTHAI GROUP, one of Thailand’s leading companies with a wide range of commercial interests including construction, engineering and retail.
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
联系方式
- 公司地址：上班地址：上海市