酒店总经理
莎玛服务式公寓
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-11-28
- 工作地点：上海
- 工作经验：无工作经验
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：3.5-5万/月
- 职位类别：酒店/宾馆经理
职位描述
职位描述：
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
1. Develops and monitors the performance of financial and operational plans which support the overall objectives of the property and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the property and ensure brand loyalty.
制定财务和运营计划并监督其执行情况，从而支持物业和运营部门总体目标；制定年度预算和业务规划，对提高物业资产的投资改进予以建议，从而确保物业能够达到品牌的要求。
2. Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.
监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。
3. Ensures that product quality and service standards are met in all areas of the property as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the property.
通过对物业外观形象的维护，建筑维修及卫生清洁，确保物业各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护物业的实物资产。
4. Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans.
监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。
5. Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the property. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the property.
同地区运营队伍密切合作来确保物业各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进物业的经营和服务表现。
6. Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices.
建立并维护同社区主要成员的友好关系，确保在当地社区树立起物业的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。
7. Develop and maintains relationship with property owner.
建立并维护与业主的良好关系。
8. Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the property against plan.
按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。
9. Oversees the security function to ensure a safe and secure environment for guests, employees, and property assets. Ensures compliance with brand standards.
监督保安工作以确保为物业的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。
10. Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies).
建立并完善物业人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及物业所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。
11. Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performancefeedback.
促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。
12. Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences.
同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。
13. Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Shama personnel.
时刻倡导品牌文化，为有要求的客人，开发商和业主以及莎玛物业集团的人员提供从品牌角度出发的现场参观。
14. Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.
对范围广泛的营销计划和收益管理的效果进行测量，使物业尽可能进入不同层次的细分市场，并使物业的收入多源化。
15. Responsible for annual budgets, including manning, CAPEX, revenue, sale and marketing plan.
负责年度预算，包含人员配备，资本支出，收益额，销售和市场计划。
Properties located in Shanghai /Hangzhou /Heilongjiang /Chengdu/Guangdong ,etc
酒店所在地包括上海，杭州，黑龙江，成都，广东等地区
Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
1. Develops and monitors the performance of financial and operational plans which support the overall objectives of the property and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the property and ensure brand loyalty.
制定财务和运营计划并监督其执行情况，从而支持物业和运营部门总体目标；制定年度预算和业务规划，对提高物业资产的投资改进予以建议，从而确保物业能够达到品牌的要求。
2. Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests.
监督服务质量，确保为所有客人提供最优质的服务和无比的关怀，这包括及时对客人的要求予以回应和有效处理客人的投诉等顾客满意度的问题。
3. Ensures that product quality and service standards are met in all areas of the property as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the property.
通过对物业外观形象的维护，建筑维修及卫生清洁，确保物业各方面的产品质量和服务标准达到要求。制定并持续执行预防性维修计划以保护物业的实物资产。
4. Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, RevPAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans.
监督销售计划的制定与执行以及收益管理工作，从而使营业收入，平均每间客房收入和入住率达到最高水平。通过对市场变化的预测和计划，最大程度的获取客房收入及利润。确保策略性的拓展市场机会，以及制定战略性的销售方案。
5. Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the property. Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the property.
同地区运营队伍密切合作来确保物业各个岗位上的员工配置与工作量和生产力相符。最大程度的发挥培训的作用，以及策划如何提高工作效率，改进物业的经营和服务表现。
6. Develops and maintains rapport with key community contacts to ensure a visible presence in the local community. Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices.
建立并维护同社区主要成员的友好关系，确保在当地社区树立起物业的形象。 确保用积极的态度处理社区和媒体的询问，在遇到敏感问题时应提交给地区和集团的公关部门处理。
7. Develop and maintains relationship with property owner.
建立并维护与业主的良好关系。
8. Provides regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the property against plan.
按要求向地区运营部门提供与计划对照的财务和运营表现的常规性和临时性信息以及状况报告。
9. Oversees the security function to ensure a safe and secure environment for guests, employees, and property assets. Ensures compliance with brand standards.
监督保安工作以确保为物业的顾客，员工及资产提供安全可靠的环境。确保达到品牌的各项标准。
10. Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies).
建立并完善物业人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及物业所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。
11. Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performancefeedback.
促进为员工提供积极进取的工作环境的建设。通过正式和非正式会议，讨论和工作业绩评定予以不同级别的员工指导。
12. Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences.
同员工一起有效的讨论有关文化和工作环境的问题，从而为员工及顾客的体验带来正面影响。
13. Champions the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Shama personnel.
时刻倡导品牌文化，为有要求的客人，开发商和业主以及莎玛物业集团的人员提供从品牌角度出发的现场参观。
14. Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.
对范围广泛的营销计划和收益管理的效果进行测量，使物业尽可能进入不同层次的细分市场，并使物业的收入多源化。
15. Responsible for annual budgets, including manning, CAPEX, revenue, sale and marketing plan.
负责年度预算，包含人员配备，资本支出，收益额，销售和市场计划。
Properties located in Shanghai /Hangzhou /Heilongjiang /Chengdu/Guangdong ,etc
酒店所在地包括上海，杭州，黑龙江，成都，广东等地区
职能类别： 酒店/宾馆经理
公司介绍
ONYX Hospitality Group was founded in 1964 and is part of ITALTHAI GROUP, one of Thailand’s leading companies with a wide range of commercial interests including construction, engineering and retail.
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
联系方式
- 公司地址：上班地址：上海市