杭州招聘

岗位职责：

1. Daily management of the technical service team in specific region, ensure customer requests be responded timely.

   在指定区域里进行技术服务团队的日常管理，确保客户需求得到及时响应。

2. Working with her/his team, as an excellent candidate to provide prompt and professional technical service to customers , ensure technical queries are properly and timely handled.

   当团队成员无法及时有效的提供客户服务支持时，作为团队里的优秀候选人，提供客户迅速和专业的技术支持服务，确保技术需求及时响应和解决。

3. Implement company and department strategies and initiatives, ensure project completion timeliness with high quality.

   执行公司和部门的策略和计划，确保项目及时和高质量完成。

4. Provide coaching and development to the team, build team spirit, establish KPI for team, ensure the team competence improved.

    辅导和发展团队成员，构建良好的团队精神，建立团队成员考核目标，确保团队技术服务能力的提升。

5. Visit VIP customer regularly, and explore the customer needs and potential product problem, ensure to solve customer's product application problems in time and reduce complaint risk.

   重要客户定期随访，及时发现客户需求和潜在产品问题，确保解决客户产品应用问题和降低投诉风险。

任职要求：

1. Bachelor degree or above in Clinical Laboratory or life science discipline or equivalent

    临床检验或生物相关专业，本科及以上学历

2. Minimum 3 years working experience in technical support for medical or biotechnological area at foreign company, at least 1 year managerial experience.

    3年以上外企医药或生物技术行业相关技术支持工作经验，1年以上管理工作经验

3. Good knowledge of immunology knowledge

    熟悉免疫学相关知识

4. Proficiency in ELISA principle and operation

    精通ELISA原理与操作

5. Troubleshooting skill and experience

    具备投诉处理的技巧和经验

6. customer service consciousness

    客户服务意识

7. Training skill and experience

    培训技巧与经验

8. Standard and fluent mandarin, good communication ability, CET6, familiar with MS office software

    普通话标准流利，具备良好的沟通能力，英语6级，熟悉办公软件

EUROIMMUN was founded in September 1987 and today has its headquarters in Lübeck, Germany. EUROIMMUN produces reagents for medical laboratory diagnostics. In the foreground are test systems for the determination of various antibodies in patient serum in the diagnosis of autoimmune diseases, infectious diseases and allergies. The company is based on worldwide-patented state-of-the-art production methods and microanalysis techniques and is one of the world's leading manu¬facturers of medical laboratory diagnostics. The company’s reference laboratory is unequalled in the whole field of autoimmune diagnostics. It helps EUROIMMUN customers to secure their results. With their quality and standardization, EUROIMMUN products are capturing the leading position in the world.
EUROIMMUN embarked China in 1999. The Beijing office has now become the headquarters of EUROIMMUN Asia Pacific. The company sets high-standard research and production base in China and Singapore. Its sales teams cover most Asia-Pacific countries and regions such as China’s mainland, ChinaHong Kong, ChinaTaiwan, South Korea, Singapore and Thailand. With numerous global patents, state-of-the-art technology and clinical diagnostics techniques, the company wins high recognition from here and has become the leader of Asian market.

欧蒙医学实验诊断股份公司由德国吕贝克大学病理学教授Winfried Stöcker博士创建于1987年，是世界领先的医学诊断试剂及自动化仪器研发与生产的跨国企业。逾两千名员工服务于全球近200个国家及地区，其产品和服务惠及世界五大洲数万间实验室。欧蒙集团在自身免疫性疾病、感染性疾病、变态反应性疾病诊断领域拥有领先的诊断方案，在分子诊断及抗原检测等领域拥有先进的技术。同时，专业的欧蒙参考实验室为全球用户提供疑难样本的诊断和验证服务，由德国DAP（德国实验室认证机构）认证的欧蒙全球质量评价项目为广大客户提供全球实验室质量交流平台，助力客户加强实验室质量管理。
欧蒙医学诊断(中国)有限公司于1999年成立于北京，是欧蒙亚太集团总部。公司在中国、新加坡建立有先进的产品研发和生产基地，专业技术团队遍及中国各省市、中国香港、中国台湾、韩国、新加坡、泰国等亚太国家及地区。凭借提供高品质、全方位的医学诊断方案，秉承科技创新造就卓越品质，欧蒙诊断促进人类健康的企业宗旨，欧蒙的技术、产品与服务赢得了亚太地区客户的高度认可与信赖，成为医学诊断市场的领导者。