产品服务工程师 Field Service Engineer
应特格（上海）微电子贸易有限公司
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-10-18
- 工作地点：北京-东城区
- 工作经验：3-4年经验
- 学历要求：大专
- 语言要求：英语一般
- 职位月薪：0.8-1万/月
- 职位类别：售前/售后技术支持工程师
职位描述
职位描述：
Position Overview:
The Field Service Engineer will assist with liquid and gas equipment installation, troubleshooting, liquid/gas canister changes and facilitate prompt return of empty cylinders and canisters. Training will be provided to help the candidate increase competency and progress in the company. The successful candidate will provide professional quality of work and support to Entegris Customers.
Responsibilities and Duties:
1. Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
2. Provides on-site technical assistance to help troubleshoot and repair equipment. On duty phone needed and standby for 24 hours on call
3. Maintains records of performance reports.
4. Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
5. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
6. Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
7. Attend all personal and technical training to maintain a professional level of engineering expertise.
Qualifications:
1. Two year technical school degree in engineering, science or chemistry field required and a four year College Degree is a positive.
2. 3+ Experience in field support/service of similar experience with a capital equipment company required. CVD/CMP/WET module EE&PE experience is preferred.
3. Strong verbal and written communication and customer interacting skills
4. Team work – take responsibility for self and team and delivers on commitments. Focuses on team success and assumes accountability for team results.
5. Customer service – Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment
6. Personal – Self driven individual who is interested in continuous improvement and learning the semiconductor industry.
7. Travelling is necessary within China and Overseas
Position Overview:
The Field Service Engineer will assist with liquid and gas equipment installation, troubleshooting, liquid/gas canister changes and facilitate prompt return of empty cylinders and canisters. Training will be provided to help the candidate increase competency and progress in the company. The successful candidate will provide professional quality of work and support to Entegris Customers.
Responsibilities and Duties:
1. Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
2. Provides on-site technical assistance to help troubleshoot and repair equipment. On duty phone needed and standby for 24 hours on call
3. Maintains records of performance reports.
4. Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
5. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
6. Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
7. Attend all personal and technical training to maintain a professional level of engineering expertise.
Qualifications:
1. Two year technical school degree in engineering, science or chemistry field required and a four year College Degree is a positive.
2. 3+ Experience in field support/service of similar experience with a capital equipment company required. CVD/CMP/WET module EE&PE experience is preferred.
3. Strong verbal and written communication and customer interacting skills
4. Team work – take responsibility for self and team and delivers on commitments. Focuses on team success and assumes accountability for team results.
5. Customer service – Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment
6. Personal – Self driven individual who is interested in continuous improvement and learning the semiconductor industry.
7. Travelling is necessary within China and Overseas
职能类别： 售前/售后技术支持工程师
公司介绍
关于Entegris
Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。
Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。
联系方式
- 公司地址：地址：span杭州市富阳区新登镇青铭桥