前台接待（中国籍员工）- 马尔代夫酒店
莎玛服务式公寓
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-08-09
- 工作地点：国外
- 招聘人数：若干人
- 语言要求：英语 精通 普通话 精通
- 职位月薪：6-8千/月
- 职位类别：酒店前台
职位描述
职位描述：
Assist department head to oversee, prioritize and review workflow and guidance to team members to meet deadlines and maximize efficiency including team rotation & allocation of duties. Delivering high standards of Guest Services and achievement of budgeted targets.
Provide training, supervision and development of Guest Relations team members on a daily basis in terms of resident satisfaction, up-selling, and guest complaint handling. Conduct the induction training of newly recruited AGRM, GRS and GRO.
Be involved in daily operation management and give advice and support to department head in terms of personnel and performance management.
In charge of manpower planning including duty arrangement, holiday management and hiring, when department head is absent.
Comply with audit requirements on services level/products/ standards/facilities.
Full utilization of the Guest Relations system ensuring accuracy in use and a range of accurate reports to meet operational needs.
Ensure all billing is accurate and AR is collected. Assist Finance Department, as required, in collection AR from customers.
Interacts with residents/owners in order to provide excellent Guest Services in a timely, efficient and professional manner. Ensure residents/owners’ satisfaction by committing to the highest level of Guest Relations. Deal with all correspondence to residents as required.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
Ensure administration of department month end closing reporting is completed in accordance with procedures. Manage residents check ins and check outs and amendments.
Increase residents’ retention by ensuring their needs are satisfied and documented in order to assist the renewal process. Actively up-sell, cross-sell to generate Guest Services Revenue.
Organizing events for all residents. Coordinates functions and activities with Regional, Area and Corporate staff as appropriate.
Complete any other duties assigned by your property’s management.
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Assist department head to oversee, prioritize and review workflow and guidance to team members to meet deadlines and maximize efficiency including team rotation & allocation of duties. Delivering high standards of Guest Services and achievement of budgeted targets.
Provide training, supervision and development of Guest Relations team members on a daily basis in terms of resident satisfaction, up-selling, and guest complaint handling. Conduct the induction training of newly recruited AGRM, GRS and GRO.
Be involved in daily operation management and give advice and support to department head in terms of personnel and performance management.
In charge of manpower planning including duty arrangement, holiday management and hiring, when department head is absent.
Comply with audit requirements on services level/products/ standards/facilities.
Full utilization of the Guest Relations system ensuring accuracy in use and a range of accurate reports to meet operational needs.
Ensure all billing is accurate and AR is collected. Assist Finance Department, as required, in collection AR from customers.
Interacts with residents/owners in order to provide excellent Guest Services in a timely, efficient and professional manner. Ensure residents/owners’ satisfaction by committing to the highest level of Guest Relations. Deal with all correspondence to residents as required.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority. Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
Ensure administration of department month end closing reporting is completed in accordance with procedures. Manage residents check ins and check outs and amendments.
Increase residents’ retention by ensuring their needs are satisfied and documented in order to assist the renewal process. Actively up-sell, cross-sell to generate Guest Services Revenue.
Organizing events for all residents. Coordinates functions and activities with Regional, Area and Corporate staff as appropriate.
Complete any other duties assigned by your property’s management.
职能类别： 酒店前台
公司介绍
ONYX Hospitality Group was founded in 1964 and is part of ITALTHAI GROUP, one of Thailand’s leading companies with a wide range of commercial interests including construction, engineering and retail.
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
联系方式
- 公司地址：上班地址：上海市