前台主管
莎玛服务式公寓
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-08-03
- 工作地点：上海-长宁区
- 招聘人数：若干人
- 工作经验：3-4年经验
- 语言要求：英语 熟练
- 职位月薪：4.5-6千/月
- 职位类别：酒店前台
职位描述
职位描述：
？ Directs the Guest Relations Centre by overseeing, prioritizing and reviewing workflow and guidance to team members to meet deadlines and maximize efficiency including team cooperation & allocation of duties. Delivering high standards of Guest Services
直接工作于客户关系中心，对部门员工的工作进行监督，优化，同时检查工作流程，亲自指导员工使之达到标准，发挥团队合作及工作分配的最大化效用。提供高标准客户服务的。
？ Conduct performance management and where necessary implement disciplinary procedures in line with HR procedures where team members perform below standards or where there are conduct issues. To assist department manager arrange staff’s schedule.
实行绩效管理，并根据人事流程对员工绩效低于标准或存在问题的情况进行必要的纪律处分。协助客户关系经理制定部门工作排班。
？ To deal with daily Check-in, Check-out, reservation and reception. Greets and escorts Very Important Guests and attends to their special needs.
负责办理日常的入住，退房，预定以及接待工作。亲自迎接并处理贵宾入住期间的特别需求。
？ Openly communicates with staff through regular briefings where all relevant information is passed on.
定期与员工进行沟通，了解思想动态，确保相关信息正确传达到。
？ Properly and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to superior.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Leads by example when attending to guest requests. Shows efficiency in constantly striving to provide Total Customer Satisfaction.
在面对客户需求时以身作则，并始终朝着使全体客户满意的目标而努力。
？ Follows shama procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
遵守莎玛关于仪容仪表，绩效考评标准，职业卫生及安全，紧急预案，以及出现在员工手册/部门操作守则/公司政策守则上的其他相关政策及流程。
？ Takes responsibility to ensure all required tasks are completed accurately and within given time frames. Completes any other duties assigned by your manager.
在指定的时间内完成被分配的工作。完成部门经理指派的其他工作。
举报
分享
？ Directs the Guest Relations Centre by overseeing, prioritizing and reviewing workflow and guidance to team members to meet deadlines and maximize efficiency including team cooperation & allocation of duties. Delivering high standards of Guest Services
直接工作于客户关系中心，对部门员工的工作进行监督，优化，同时检查工作流程，亲自指导员工使之达到标准，发挥团队合作及工作分配的最大化效用。提供高标准客户服务的。
？ Conduct performance management and where necessary implement disciplinary procedures in line with HR procedures where team members perform below standards or where there are conduct issues. To assist department manager arrange staff’s schedule.
实行绩效管理，并根据人事流程对员工绩效低于标准或存在问题的情况进行必要的纪律处分。协助客户关系经理制定部门工作排班。
？ To deal with daily Check-in, Check-out, reservation and reception. Greets and escorts Very Important Guests and attends to their special needs.
负责办理日常的入住，退房，预定以及接待工作。亲自迎接并处理贵宾入住期间的特别需求。
？ Openly communicates with staff through regular briefings where all relevant information is passed on.
定期与员工进行沟通，了解思想动态，确保相关信息正确传达到。
？ Properly and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to superior.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
？ Leads by example when attending to guest requests. Shows efficiency in constantly striving to provide Total Customer Satisfaction.
在面对客户需求时以身作则，并始终朝着使全体客户满意的目标而努力。
？ Follows shama procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
遵守莎玛关于仪容仪表，绩效考评标准，职业卫生及安全，紧急预案，以及出现在员工手册/部门操作守则/公司政策守则上的其他相关政策及流程。
？ Takes responsibility to ensure all required tasks are completed accurately and within given time frames. Completes any other duties assigned by your manager.
在指定的时间内完成被分配的工作。完成部门经理指派的其他工作。
职能类别： 酒店前台
公司介绍
ONYX Hospitality Group was founded in 1964 and is part of ITALTHAI GROUP, one of Thailand’s leading companies with a wide range of commercial interests including construction, engineering and retail.
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
ONYX Hospitality Group been at the forefront of the Thai hospitality industry and has built up a reputation for high standards of customer service.
After over four decades of achievement and growth in Thailand, ONYX is poised to become a leading player in the international hospitality market, with plans to expand its network to countries in the Asia Pacific region, including India, Bangladesh, Sri Lanka, The Maldives, China, Hong Kong, Malaysia, Indonesia, Japan, and Middle East
ONYX酒店集团始建于1964年，是泰国龙头企业ITALTHAI集团的一份子。
ITALTHAI集团经营范围广泛，包括建筑、工程与零售。ONYX酒店集团一直是泰国酒店业的先驱，并以其高标准的客户服务闻名遐迩。
在泰国发展四十余载后，ONYX俨然成为国际酒店市场领导者，并定立了宏伟的蓝图，扩大其经营网，朝着其他亚太区域市场，包括印度、孟加拉国、斯里兰卡、马尔代夫、中国、香港、马来西亚、印度尼西亚、日本以及中东挺进。
Onyx has brands including: services apertment-Shama, hotel and resort—Amari, hotel—Ozo etc
Onyx旗下拥有品牌包括服务式公寓-莎玛； 酒店及度假村-阿迈瑞；酒店-傲舍 等
如果您有志于在shama发展您的的职业生涯，请访问我们的公司官方网站：www.shama.com或登录www.onyx-hospitality.com了解更多集团信息
联系方式
- 公司地址：上班地址：上海市