杭州招聘

职位描述：
Suitsupply is a market defining brand showing strong international growth. We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which enables us to keep putting new ideas into practice. Our strength lies in our formula: straight, to the point and still personal. Fast and effective. Combining craftsmanship with flair. There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them. We are there for people who want to be seen. Do you have an eye for fashion? Do you possess positive energy and a service minded personality? Are you curious and eager to learn? For our store in Beijing we are looking for Fulltime Sales Advisors. As a Sales Advisor within Suitsupply you relate naturally to both customers and colleagues. You combine elegance with expertise or you are able to develop this skill. We want people with their own opinion, who are straight to the point and pro-active. Do you recognize yourself in the profile above and do you fancy working in one of the fastest growing companies in men's fashion? Send us your CV and motivation!

As an online sales advisor/personal stylist, you will actively engage customers to provide comprehensive service and support in their shopping experience, so a highly-organized, amiable and detailed personality is a must. You will advise your customers with your outstanding personal style to select the perfect clothes by phone, email, and social media like Wechat. You are the ‘face' of the business – owning customer experience and promoting a culture that ensures the customer is at the center of everything we do.

Responsibilities
- In charge of web store sales orders, deliveries and returns, register and report daily data
- Proactively providing the customers with size, fit and style advice
- Handling customer complaints, answering inquiries from customers ( chat, phone, email, etc )
- Creating and maintaining customer information, order and contact
- Ensuring optimal customer experience and satisfaction.
- Providing a generally heightened level of customer service
- Working closely with internal cross-functional departments such as Finance and Logistic to ensure responsiveness to customer requests
- Ensure all relevant sales processes are compliant with company policy

Requirements
- Excellent communication skills
- Strong problem solving skills
- Fluency in English and Mandarin
- Customer service experience required
- Social media proficiency
- Retail experience preferable
- Ability of multi-tasking and team player, can do spirit
- Willingness to work in flexible shifts 举报 分享

欧洲时尚男装品牌Suitsupply，于2000年由荷兰企业家fokke de jong先生创立；作为荷兰备受尊敬的的企业家Fokke 先生于16年间，将品牌发展为遍布全球的领先男装品牌。店铺遍布荷兰、美国、加拿大、英国、意大利、德国、比利时、中国等地；并以其独具特色的零售概念著称。公司总部于阿姆斯特丹；在纽约和上海设立办公室。作为荷兰国家代表品牌，是每年荷兰奥运团参加奥运会的制服提供商。

Suitsupply控制从采购到生产和零售的整个系统，为市场提供优质而极具性价比的产品。主要产品包括男装正装、休闲正装、配件和皮具等一系列***产品。产品采用意大利biella面料产区的专业优质面料，如vitale barberis, canonico, carlo barbera, angelico，cerrutti等等；并以传统的工艺生产。销售的同时更提供专业意见和修改服务，领导男装全新销售和服务理念。《华尔街日报》的西装测评将suitsupply和armani并列***, 被美国《GQ》杂志评为纽约最时髦的店铺之一，被《纽约客》杂志评为购买西装的***店铺。