杭州 [切换城市] 杭州招聘杭州IT-品管、技术支持及其它招聘杭州技术支持/维护工程师招聘

Service Desk Technician

浙江网新恒天软件有限公司

  • 公司规模：1000-5000人
  • 公司性质：合资(欧美)
  • 公司行业：计算机软件

职位信息

  • 发布日期：2012-09-10
  • 工作地点：杭州-西湖区
  • 招聘人数：7
  • 工作经验：一年以上
  • 学历要求：本科
  • 语言要求：英语熟练
  • 职位类别：技术支持/维护工程师  客服专员/助理(非技术)

职位描述

Job Description:
Customer Service: Under direct supervision responds to end user incidents or requests. Conveys a helpful attitude.
Communication: For basic issues, confers with end users to understand and document inquiries, issues or requests. Documents and tracks incidents and requests in Incident Management ticketing system. Conveys information clearly and effectively verbally and in written format.
Problem Resolution: Responds promptly to incidents. Follows documented procedures for problem source isolation. Provides basic solutions to routine device and applications issues based on prescribed guidelines or procedures. Escalates as necessary in a timely manner.
Training: Provides basic end user training in fundamental hardware or software functions.
Project Participation: May participate as a team member or partner with a senior technician on a project team.
Asset Management: Through incident management discovery and resolution, Contributes to maintenance of end user computing device inventory records.
Requirement:
1. English proficiency. Spoken > Reading > Written. This is extremely important.
2. Computer experience (e.g. Windows, Office, VBScript, Lotus). Preferably troubleshooting experience. But at the very least they should be very comfortable with computer technology.
3. Responds to standard client requests or issues.
4. Uses existing, clearly defined procedures to solve routine problems.
5. Consults with senior level and other staff when the appropriate course of action is unclear.
Regular Working Hour:
- Start at 6:30AM in summer time (7:30AM in winter time ) for a 30 minute shift handover with AMER;
- End at 2:30PM in summer time (3:30PM in winter time) for a 30 minute shift handover with EMEA
- The staff member may be scheduled to work any day in the year (7 days a week 365 days a year)
- The staff member is expected to work 5 days a week with overtime for additional days if required
- It will begin with Monday to Friday, but they may be scheduled for weekend shifts as the team grows.

如有意向， 请投递简历到zhaopin@hengtiansoft.com

公司介绍

    恒天软件有限公司成立于2004年，致力于为国内外金融机构提供多元化的软件开发与技术支持服务和产品解决方案，经过多年与欧美高端金融机构的合作，已在金融应用系统开发、金融领域新技术研发、数据库系统管理与运维、移动应用、商务智能与数据分析、云计算应用等领域积累了丰富的经验和核心竞争力，并在债券与外汇交易、高性能存储等领域积累了一系列产品。
恒天软件总部位于杭州，在上海、波士顿、合肥等地建立了研发和营销网络。目前公司员工2000多人，并且96%以上获得大学本科及以上学位。现有客户覆盖金融、零售、物流、汽车、高科技、制造、医疗、新能源等行业，近五分之一是世界500强公司，遍布在中国、美国、加拿大、澳大利亚、英国、爱尔兰以及日本等国家。
恒天软件已取得ISO 27001国际信息安全管理体系认证和CMMI5，并获得“2013-2014年度国家规划布局内重点软件企业”、“中国服务外包成长型企业100强”、“中国软件和信息服务业最具潜力奖”、“中国软件和信息服务业突出贡献奖”等荣誉称号；恒天软件多次获得中央电视台、中国日报、人民网、Gartner、Reuters、ComputerWorld、美国CIO杂志等主流媒体的关注和报道。
公司提供宽松的工作环境：咖啡吧、班车接送、CLUB、团队活动；具有竞争力的薪资；完善的福利体系：5险1金、商业保险、年度健康体检、带薪休假、午餐补贴、长期贡献奖等；完备的培训管理机制和丰富的培训项目。让每位员工都能体会到工作带来的愉悦、成就和长期发展机会。
恒天欢迎优秀和自信的你，与全世界的金融合作伙伴一起分享越来越多的成功喜悦。
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联系方式

  • Email：zhaopin@hengtiansoft.com
  • 公司地址：西园一路18号A座9楼