helpdesk(英语）
上海菱信计算机网络有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-06-23
- 工作地点：上海
- 招聘人数：若干人
- 职位月薪：0.8-1万/月
- 职位类别：其他
职位描述
职位描述：
Job Description:
? Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
? Accurately logs problems and their associated resolutions into the standardized support center / help desk application.
? Maintain Infrastructure and Information Systems standards in a consistent way across their site(s).
? Ensure that any issues related to Standards are reflected back to the owning group.
? Ensure that Virus Protection and Patch Management is maintained across their site(s).
? Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
? Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across their site(s).
? Ensure that Server performance is monitored and managed according to defined standards.
? Ensure that backups are completed correctly.
? Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s).
? Work with other IS staff to ensure that all Internal/external audits are supported at their site(s).
? Assists with the planning, purchasing and implementation of PC hardware and software in compliance with Federal-Mogul IS standard policies and procedures.
? Manage and maintain the printers within their site(s).
? Ensure site server rooms are managed and maintained in accordance to company policies and standards.
? Provides user with training and communications on IS policies, procedures and technology.
? Assists with remote problem resolution for off-site users as required.
? Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
? Assists with the management of projects on site as required.
? Assists the Regional Coordinator to ensure a consistent approach is maintained.
? Manage local IT purchasing, budget and payment.
Essential Technical Skills:
- Experience with PC hardware, operating systems and Office productivity application software.
- Working knowledge of Microsoft Active Directory, SMS / SCCM, Microsoft Outlook is a plus. Additional experience with and RF technology is a plus.
- Working knowledge in multiple architecture domains (technology, data etc.).
- Good English speaking and communication skills
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Job Description:
? Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
? Accurately logs problems and their associated resolutions into the standardized support center / help desk application.
? Maintain Infrastructure and Information Systems standards in a consistent way across their site(s).
? Ensure that any issues related to Standards are reflected back to the owning group.
? Ensure that Virus Protection and Patch Management is maintained across their site(s).
? Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
? Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across their site(s).
? Ensure that Server performance is monitored and managed according to defined standards.
? Ensure that backups are completed correctly.
? Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s).
? Work with other IS staff to ensure that all Internal/external audits are supported at their site(s).
? Assists with the planning, purchasing and implementation of PC hardware and software in compliance with Federal-Mogul IS standard policies and procedures.
? Manage and maintain the printers within their site(s).
? Ensure site server rooms are managed and maintained in accordance to company policies and standards.
? Provides user with training and communications on IS policies, procedures and technology.
? Assists with remote problem resolution for off-site users as required.
? Ensures a high level of client satisfaction and service level agreements are achieved to the best of their ability.
? Assists with the management of projects on site as required.
? Assists the Regional Coordinator to ensure a consistent approach is maintained.
? Manage local IT purchasing, budget and payment.
Essential Technical Skills:
- Experience with PC hardware, operating systems and Office productivity application software.
- Working knowledge of Microsoft Active Directory, SMS / SCCM, Microsoft Outlook is a plus. Additional experience with and RF technology is a plus.
- Working knowledge in multiple architecture domains (technology, data etc.).
- Good English speaking and communication skills
职能类别： 其他
公司介绍
上海菱信计算机网络有限公司成立于2001年底，是一家集网络安全、服务器部署、数据、布线、语音、监控、安防为一体的系统集成服务商，全方位提供***流的解决方案和客户业务外包的服务。菱信始终以提供一流的产品、技术、解决方案与服务为己任。是沪上知名的网络解决方案和服务提供商。
我们的经营目标是成为能够满足客户多样化需求,具有产品、技术与服务综合能力的IT服务供应商。菱信走专精发展之路，打造并逐步形成了专家型的技术、销售和服务团队，已发展成为江浙沪网络解决方案与服务市场的领跑者。良性健康的业务模式和强劲的综合实力，使菱信能应对变化莫测的市场变化，准确把握市场需求和发展趋势，在激烈的市场竞争中立于不败之地，并始终保持旺盛的发展活力。并取得了令人瞩目的骄人成绩。
我们的客户涉及到世界500强驻中国的外资企业、外资机构、国内国外银行、证券等等诸多行业。我们拥有广泛的客户基础和丰富的成功案例，并不断向各行业市场拓展。公司的良好的集成能力、精湛的技术服务、出色的项目运作能力和完善的售后服务体系得到了广大客户的一致好评。
继往开来，与时俱进，上海菱信计算机网络有限公司将继续不断地提升自我，与我们的客户、客户名录紧密合作，携手共赢，共同开创美好的未来！
我们的经营目标是成为能够满足客户多样化需求,具有产品、技术与服务综合能力的IT服务供应商。菱信走专精发展之路，打造并逐步形成了专家型的技术、销售和服务团队，已发展成为江浙沪网络解决方案与服务市场的领跑者。良性健康的业务模式和强劲的综合实力，使菱信能应对变化莫测的市场变化，准确把握市场需求和发展趋势，在激烈的市场竞争中立于不败之地，并始终保持旺盛的发展活力。并取得了令人瞩目的骄人成绩。
我们的客户涉及到世界500强驻中国的外资企业、外资机构、国内国外银行、证券等等诸多行业。我们拥有广泛的客户基础和丰富的成功案例，并不断向各行业市场拓展。公司的良好的集成能力、精湛的技术服务、出色的项目运作能力和完善的售后服务体系得到了广大客户的一致好评。
继往开来，与时俱进，上海菱信计算机网络有限公司将继续不断地提升自我，与我们的客户、客户名录紧密合作，携手共赢，共同开创美好的未来！
联系方式
- 公司地址：上海市长宁区虹桥路1386号办公楼05层508-510室 (邮编：201103)