客户服务专员（英孚青少儿线上教学中心） ID16975
英域成语言培训（上海）有限公司（EF 英孚教育）
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2017-04-25
- 工作地点：上海-静安区
- 招聘人数：若干人
- 工作经验：2年经验
- 学历要求：本科
- 职位月薪：5-8千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
线上课程服务专员负责管理客户体验体系以及处理学员与家长反馈的各类问题。这是一个面向学员与家长的第一线岗位。
负责英孚青少儿线上产品的初始运营阶段，家长以及学员信息的管理以及问题的处理。
及时的将课程报告提供给学员及家长，并反馈来自学员的意见给到教学老师
及时处理线上课堂中的一些平台中的技术问题（公司提供系统技术培训）
订课系统的确认以及课前提醒的发送，包括课程更改提醒的确认。
及时发送课后练习的反馈以及提醒，鼓励学员及时完成各类课后练习。
管理线上与线下双线反馈与沟通系统
拉动提升客户净推荐值、续费率以及客户有效推荐
REQUIREMENTS
两年以上客户服务经验
客户服务导向思维
能完成简单的技术支持
有时间管理意识，高效自我管理能力
能承受压力，能够很好的处理冲突
以中文为母语工作
英语良好
The Service Specialist (K&T Online) is responsible for managing the customer experience and student and parent communication for students enrolled in EF Kids & Teens online learning programs. This is a front-line student-facing and parent-facing role with key responsibilities being:
Manage the customer experience for up to 100 students and their parents during the initial period of Kids & Teens online operations (CY2017).
Timely sharing of post-lesson reports from students for students and parents, and Provide basic platform troubleshooting to students experiencing issues with the online classroom (training to be provided).
Schedule fixed-timeslot recurring lessons and provide pre-lesson reminders to parents. Reschedule classes as required.
Provide feedback and reminders to encourage timely use of self-study homework activities for students.
Manage two-way communication of students’ progress and feedback between the online school team and the student’s face-to-face EF school.
Drive online student NPS, retention and referral.
REQUIREMENTS
2+ years working in customer service.
Customer experience oriented.
Excellent written and verbal communication skills.
Technology-minded.
Punctual, self-organized, and reliable meeting deadlines.
Able to work under pressure and resolve issues or conflicts.
Native-level Chinese user (CEFR C2).
Able to use English for basic professional communication (CEFR B1).
举报
分享
线上课程服务专员负责管理客户体验体系以及处理学员与家长反馈的各类问题。这是一个面向学员与家长的第一线岗位。
负责英孚青少儿线上产品的初始运营阶段，家长以及学员信息的管理以及问题的处理。
及时的将课程报告提供给学员及家长，并反馈来自学员的意见给到教学老师
及时处理线上课堂中的一些平台中的技术问题（公司提供系统技术培训）
订课系统的确认以及课前提醒的发送，包括课程更改提醒的确认。
及时发送课后练习的反馈以及提醒，鼓励学员及时完成各类课后练习。
管理线上与线下双线反馈与沟通系统
拉动提升客户净推荐值、续费率以及客户有效推荐
REQUIREMENTS
两年以上客户服务经验
客户服务导向思维
能完成简单的技术支持
有时间管理意识，高效自我管理能力
能承受压力，能够很好的处理冲突
以中文为母语工作
英语良好
The Service Specialist (K&T Online) is responsible for managing the customer experience and student and parent communication for students enrolled in EF Kids & Teens online learning programs. This is a front-line student-facing and parent-facing role with key responsibilities being:
Manage the customer experience for up to 100 students and their parents during the initial period of Kids & Teens online operations (CY2017).
Timely sharing of post-lesson reports from students for students and parents, and Provide basic platform troubleshooting to students experiencing issues with the online classroom (training to be provided).
Schedule fixed-timeslot recurring lessons and provide pre-lesson reminders to parents. Reschedule classes as required.
Provide feedback and reminders to encourage timely use of self-study homework activities for students.
Manage two-way communication of students’ progress and feedback between the online school team and the student’s face-to-face EF school.
Drive online student NPS, retention and referral.
REQUIREMENTS
2+ years working in customer service.
Customer experience oriented.
Excellent written and verbal communication skills.
Technology-minded.
Punctual, self-organized, and reliable meeting deadlines.
Able to work under pressure and resolve issues or conflicts.
Native-level Chinese user (CEFR C2).
Able to use English for basic professional communication (CEFR B1).
职能类别： 客服专员/助理
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
联系方式
- Email：payroll.china@EF.com
- 公司地址：地址：span英孚教育成人英语培训中心