杭州招聘

职位描述：
Job Title: IT Service Leader

Job Outline:
The successful candidate will be responsible for the management of Business and Research Support Team to support various business systems in a complex and higher education environment. Essential is the ability to manage the use and ongoing development of the University’s business systems, support business change, manage the training and support for academic and administrative staff, and lead the Business and Research Support Team to ensure that IT Services is developed in alignment with relevant strategic plans.

Responsibilities:
1. Provide leadership and day to day management for Business and Research Support Team within IT Service;
2. Supervise and support the development of team members;
3. Ensure the work of the team is carried out and performed to the highest standard, taking corrective action as required;
4. Manage Business and Research Support Team to provide support of all business/research applications, systems and project, including Finance, HR, Assets, Procurement, Research Intelligent System etc;
5. Provide training for Staff and students of using business and research applications and systems;
6. Be responsible for the further development and customization for the existing system and application, highlight any discrepancies or improvements that might be made to existing services or documentation;
7. Suggest new / changes to services in response to customer feedback;
8. Work with other IT teams, agree Service Level Agreements (SLAs) and implement good practical process to ensure consistent, quality service delivery;
9. Communicate and liaise with academic, administration unites and third party suppliers, to provide advice and support for customers wanting to use both computing system and applications;
10. Work as project member for the development of business system and research programme, and responsible for the service transition and ongoing support;
11. Contribute as a member of the IT service management team to the overall direction and alignment of the IT strategy. Continue to “fill the gaps” in terms of support of Strategic initiatives;
12. Develop own skills and professional capability in line with the needs of the service;

Required:
1. Candidates MUST have a good grasp of English, have excellent interpersonal skills, and are passionate about improving the IT landscape and consolidating across the University;
2. Proven ability to understand and interpret Business and Administrative processes;
3. A good grasp of IT techniques and principles to liaise knowledgably with academic, professional and technical staff;
4. Ability to manage changing priorities/multiple business requirements at any one time;
5. Excellent integrative thinking to draw links between multiple problems and options and develop cohesive solutions;
6. Ability to influence, persuade and effectively communicate at all levels of the university;
7. Exceptional verbal & communication skills;
8. Excellent interpersonal skills and awareness of the culture of HEIs;
9. Support and management of a hybrid cloud application;
10. Be creative and talk about a wide variety of complex issues;
11. Relevant certifications (e.g. ITIL);
12. Demonstrable business requirements analysis skills;
13. Experience of managing and developing corporate applications;
14. A solid technical grounding in ERP system to be able to help the team in complex problem solving;
15. 3+ years of relevant management experience in IT management;
16. Demonstrable experience of managing the project life cycle for software implementation, upgrade and integration;
17. Experience of dealing with complex and specialist technical issues;
18.Committed positive and proactive approach to customer care;
19. Experience with Oracle PeopleSoft or other ERP systems is a plus; 举报 分享

汇杰(Resourceful)于2004年成立，总部位于苏州，是一家专业的招聘咨询服务公司，专注于为企业提供中高级专业人才招聘解决方案，在工业制造、教育、医药医疗等行业是汇杰的强项。服务覆盖中国大陆地区主要城市。