杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

-Work closely with ASP Marketing and other business stakeholders to design, develop and maintain an effective “analytics enabler” to serve as the backbone for supporting the customer centric and business formulation analytics needs of ASP sites in an effective and efficient fashion.
-Support measurement of customer relationship, related business potential and contact effectiveness through managing and supporting the customer centric analytics and related processes, including data extraction and exploration, management information tracking and reporting, business formulation analytics, marketing programme evaluations, offer effectiveness analyses, standardized report generation and automation, advanced data mining, customer profile analysis, credit card analytics, etc. for 17 ASP sites to gain business insight and add value to the business of the Bank.
-Make recommendations and identify the improvement opportunities proactively to refine and enhance the customer centric analytics, and related processes and platforms to ascertain adequate and quality support for meeting the business needs of ASP sites through clear understanding of the interest and business of ASP countries, adopting the Group standard analytics solutions and provision of professional advice to improve the design of essential customer centric analytics, and on its business implications and applications.
-Adopt or implement the best customer analytics practices and related experiences across the ASP region or of other HSBC entities for the advancement of the analytics capability and expertise of Development House, and the implementation of effective process management to ascertain high quality deliverables.
-Manage and support high volume and complex data processing using OLAP tools, SAS programming and the Group standard analytics solutions in an effective and efficient manner.
-Work closely with the “Client Relationship Manager” to solicit and understand the business requirements of ASP sites pertinent to customer centric analytics support and translate them into the technical requirements to enable subsequent data processing, manipulation and exploration, and project formulation.
-Make sound recommendations and suggestions to ASP sites via “Client Relationship Manager” pertinent to the choice of appropriate analytics methodologies and technologies, and the design of the customer centric analytics to support the business needs of ASP sites.
-Provide business insight to the ASP sites with an aim for the sales/marketing processes refinement and enhancement through advanced data mining, customer centric analytics, evaluation of sales/marketing initiatives, and regular report generation.
-Is exposed to situations to lead the team in a coherent manner to formulate effective approach, innovative solutions and establish effective processes to resolve complicated business issues through the provision of technical and non-technical related essential guidance.
-Grow and enhance the analytics capability and expertise of the team by providing formal/informal mentoring of junior analysts.
-Contribute to ascertaining the team structure optimizes skills, the development of career plan for team members, and up-keeping the team morale through the effective management of a team of specialists.
-Uplift analytics-centric technical capability and recommend seamless approaches and refinement in the related processes.
-Automate and streamline the analytics and standardized report generation processes riding on the effective analytics enabler and by making use of the most appropriate Group standard analytics solutions to enhance the operational effectiveness and efficiency of the team.
-Work collaboratively with co-workers to manage and formulate analytical projects in an effective and efficient manner.

Qualifications
 
-University graduate with degree in a Quantitative or Numerical Science related discipline.
-Minimum of 6 years relevant working experience in customer analytics/data mining/modelling
-Has good business sense and understanding of the retail banking business.
-Has experience in data manipulation & exploration of information from customer database using SAS programming, SQL and OLAP tools like Cognos and Business Object.
-Has data warehousing and data mart development & maintenance experiences
-Has good project and time management, and coordination skills
-Preferably has exposures to people management
-Has good interpersonal and negotiation skills with strong personal drive, energy & commitment
-Has good presentation and verbal & written English communication skills (TOEFL score 550 or above or equivalent in other internationally recognized public examination)
-Is able to work under pressure and uncertainties to meet tight deadlines
-Must be detailed oriented, a team player and is conscious of stringent quality control

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营