杭州招聘

职位描述：

Progress Advisor/学习督导

EF Kids & Teens School

Beijing，China

概述：

学习督导负责课程管理流程的执行工作，你需要在老师、家长和学员之间架起沟通的桥梁，并有效推动客户续费以及推荐。

角色：

学习督导在学员，家长以及老师中间是一个核心角色，你既需要充当协调者，又需要做好支持者。小学员们在英孚学习的每一天，你会一直伴随左右，并指引他们不断地成长。

你的职责：

• 根据CMP管理学员的课程表以及课程进度
• 与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系。
• 处理来自家长的意见及投诉
• 负责维护英孚客户管理体系系统
• 达成续费，推荐以及客户满意度的指标
• 协助各种校内外的活动，尤其是语言运用俱乐部
• 负责学员签到以及课堂记录表的管理，引导助教工作

你的资格:

• 爱孩子，并关注他们的成长
• 本科及以上学历，师范类或英语类专业优先
• 大学四级及以上;英语读写流利
• 有强烈的责任感
• 有灵活应变的能力;有快速的学习领悟能力
• 有服务或教育相关经验者优先
• 2年及以上工作经验者优先
• 熟练使用微软办公软件
• 能够接受周末上班，周中休息的工作（周一到周五中休息两天）

Synopsis:

The Progress Advisor is responsible for the implementation of Course Management Procedure, communication among teachers, parents and students, and driving customer retention, referral and recommendation。

The role:

The Progress Advisor is a key role among students, parents, and teachers; you work as a coordinator, a supporter. You always accompany the students, orientate theirs growth step by step.

You will:

• Manage courses' schedule and progress according to Course Management Procedure (CMP)
• Communicate among course teachers, parents and kids to track the teaching quality and study results, keep solid relationship with all customers
• Complaint handling and proper group management
• Maintain information in EF's Customer Relationship Management System
• Achieve the targets of retention, Customer Satisfaction, referral
• Assist to organize activities within and outside of schools, especially Life Clubs
• Assure students' attendance mark, maintain Course Lesson Folder (CLF), monitor TA's work

You have/are:

• Love children and care about their growth
• Bachelor degree or above, Education or English majors preferred
• English CET4 or above；fluent oral English and accurate written English skills
• Strong sense of responsibility
• Be very flexible and can handle emergencies and a quick learner
• Experience in Service or Educational industries is a plus
• Two-year work experience or above is a plus
• Microsoft Office software application (Word, Excel, PowerPoint, Outlook)
• Be able to work on weekends (the off-days will be between Mon. to Fri.)

EF English First Kids & Teens is a leading company in the fast growing and promising ESL market of kids & teens. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for children and skillful of doing their jobs

EF is an equal opportunity employer. Join EF, we promise you a rewarding career where you can make a difference. To keep up with our worldwide growth, we are looking to hire more global entrepreneurs who want to drive business, break new ground, and see the world.

If you think this could be you, then contact us and send your cover letter and CV to kidsbj.zhaopin@ef.com.

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关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.