杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

-Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
-Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
-To effectively assist HR to implement recruitment plans and to provide guidance on ongoing business requirements.
-Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.
-Regular implementation and review of audit and diary watch procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.
-Establish effective framework for implementing Operational Risk Management across teams and the center. Prepare plans to mitigate Operational Risk in line with company policy
-Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary.
-Appropriate measures are taken to improve and sustain high quality and prevent recurrence.
-Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
-Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.
-Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.
-Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of GSC’s.
-Manager Operations are regularly briefed and made aware of individual/department performance achievements/targets.
-Provide strategic direction to Managers to improve delivery on agreed service level agreements.
-Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.
-Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.
-Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
-Regularly and effectively communicate Groups initiative, policies and other activities to the teams
-Ensure agreed migrations / re-migrations are effectively implemented in liaison with the Project managers and business managers.
-Evaluate and agree appropriate levels for productivity, quality and learning curve with business units.
-Ensure that issues/problems are fully analyzed and resolved within reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately.
-Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
-Develop generic tools / procedures to ensure consistent and accurate completion of scheduled tasks across teams (e.g. Capacity planning)
-Processing teams consistently maintain a high level of customer service.
-By effective communication with superiors and peers, ensure that optimum use of resource is made across the Centre and that an effective cross-training plan is in place to multi skill operation teams to handle peak volumes.
-Establish and regularly monitor business continuity plans, in line with GSC’s Business Recovery process.
-Ensure Cross Training plans support business continuity plans and facilitate staff movement from low complexity process to higher complexity processes.

Qualifications

-Graduate/Post Graduate in Commerce Stream, MBA, MBA Finance, MCom,
-5+ years of relevant experience for an internal Candidate, 7+ years of experience for an external candidate
-Strong knowledge of Credit products
-Hands on Working Knowledge of Corporate Credit Operations which includes Pre and Post Approval process and also Financial Statement Spreading
-Excellent verbal & written communication skills
-Strong negotiation & persuasive skills
-Good knowledge of the HSBC Group – organization, culture & policies.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营