杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

-Working closely with Program Leads in the GS-CDD Programme, Global Line of Business Leads, Service Delivery Management & Change Delivery teams within countries and regions, the jobholder will provide inputs on Business Processes, Systems & Resource capabilities and requirements to ensure the successful deployment of the Global Standards – a key imperative for the group.
-The individual will be at the forefront of key regulatory changes, ensuring proactive communication with business and leading global operational delivery on account of HSBC Financial Crime and Customer Due Diligence policy and framework.
-The Global Standards Programme has three sub-programmes and there are several work streams across the three sub-programmes. The sub-programmes are:
-Customer Due Diligence: developing an integrated framework to manage financial crime risk more effectively across the complete customer lifecycle. This includes Affiliates Due Diligence; Tax Transparency; Bearer Shares Customer Selection and Exit Policy.
-Financial Crime Compliance: creating a consistent, flexible and scalable Compliance organization and the Financial Crime Risk controls to make sure we meet all DPA and other regulatory obligations.
-Financial Intelligence: building our capabilities in capturing and use of customer and transactional level data to identify suspicious transactions, activity or connections.
-The role is to provide leadership and assist with the implementation / deployment of both Projects within GSD at GSC Offshore Utilities and where required at on shore locations.
-Understand business strategy (global and local), and ensure alignment of the requirements, operating models by providing & leading deployment solutions / options.
-Engage with all stakeholders at regional, country, product and client group. Wherever possible proactively adds value to the business by providing consultancy services at various points of the process to build engagement during the Project phase.
-This role holder provides Business Process Expertise in all aspects of CDD processes including Process Design and Deployment.
-Build strong working relationships across Regional / Country SD teams and business contacts within regions/countries and work closely with Change Delivery Teams in GSD and regions to ensure to ensure smooth implementation / deployment of processes on all CDD projects.

Qualifications

-Experienced Banker with a Post Graduates degree in Management / Commerce / Accounting.
-Experience in a consulting leadership role, considerable years of diverse experience and a variety of skills related to managing change, business or operations and people.
-Extensive working knowledge of functional area in a business, operational or consulting capacity, demonstrated business knowledge, with experience in successful deployment of complex processes.
-Extensive working knowledge and history of working in a Banking environment. Knowledge of HSBC Banking platforms is an advantage.
-Possess highly effective communication and relationship building skills to be able to build and maintain strong relationships across range of stakeholders within business teams and HOST.
-Have an excellent knowledge of the project lifecycle as well as a wide knowledge of operations, project management and staff management experience.
-A strong team player, focused on project / team success rather than on individual brilliance.
-Ability to execute at pace with high focus on results; while managing multiple priorities.
-Ability to challenge the status quo and drive change, through proactive engagement of all stakeholders.
-Strong ability to positively influence a thought process and a debate.
-Ability to work under pressure in a matrix environment with conflicting demands.
-Analytical capability to objectively assess a business problem and provide viable solutions.
-Role requires frequent international travel and flexible work timings to cover multiple time zones.
-All applicants must have successfully completed their probation period.
-Employees must meet performance and behavioral standards as defined in the policy
-All L6 & L7 applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
-Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
-Application form should be submitted along with the current CV
-All applicants should inform their respective Line Managers of their application.
-All the completed applications should be submitted on or before the closing date.
-The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.
-Right to work is required. Local employment rulings and restrictions will apply
-The number of positions for this job is 6.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营