杭州 [切换城市] 杭州招聘

Customer Service Representative客户服务代表

维实洛克(中国)投资有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:印刷/包装/造纸

职位信息

  • 发布日期:2017-01-28
  • 工作地点:无锡
  • 招聘人数:1人
  • 工作经验:2年经验
  • 学历要求:大专
  • 语言要求:英语 良好
  • 职位月薪:0-9.9千/月
  • 职位类别:客服专员/助理  

职位描述

职位描述:
1. 协调和准备优先的订单,包括与所有相关职能部门进行可行性讨论
   Coordinate and preparation prior to the order , including feasibility discussions with all functional departments involved.
2. 评估, 处理和确认订单
   Review, process and confirm the order.
3. 参加生产会议, 协调客户及生产计划,确保交货及时
   Participate production meetings, coordinate between customer and production plan, ensure on-time delivery.
4. 支持销售团队,准备销售报告
   Support sales team, prepare summary report of sales.
5. 处理客户样品需求,包括寄样品作实验测试
   Handle sample request from customers, including send samples for laboratory test.
6. 与其它部门协调,处理客户投诉,并保持与客户及内部相关人员的沟通
   Coordinate with other departments, handle customer complains properly and keep customer and all relevant people informed internally.
7. 定期进行客户满意度调查
   Conduct customer satisfaction survey regularly.
8. 对客户订单以外的质疑和/或问题及时反馈
   Properly response to customers’ queries and / questions other than orders.
9. 处理紧急订单
   Handle emergent and/ or urgent cases.
10. 其它部门经理安排的工作
Other jobs assigned by department manager.

工作资格:

1. 大专及以上学历, 工商管理等相关专业
   College education and/or above majored in business and / or relevant field.
2. 两年以上相关工作经验
   Above 2 years similar working experience,
3. 熟悉商业及国际支付条款, 计划能力强, 良好的协调及沟通能力
   Good knowledge of business and international payment terms, good sense of priority and planning, strong coordination and communication skills,
4. 英语沟通能力良好, 计算机操作熟练, 具团队精神
   Good command of English and computer skills, teamwork spirit.

职能类别: 客服专员/助理

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公司介绍

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at ****************

联系方式

  • 公司地址:杭州市