杭州招聘

职位描述：

Assistant HR Service Delivery Manager - HDPG HR Shared Services - HSBC Technology and Services, GSD - NHC

Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Technology and Services

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

HR People admin

(1) Resignation/Termination (QC)

-Valid the amount of payroll /contributions for social insurance / housing fund /union fee and other related figure for resignee,

-Check resignation worksheets and other necessary documents.

-Valid the Social insurance termination list.

-Monitor result of exit interviews and complete exit formalities with resignees

-Validate relevant data input in the People Soft System

-Monitor relief payment of unemployment issue

-Monitor refund payment progress

-Monitor resignee’s tax figure to FIN

(2) Tax Submission

-Reconcile the tax amount to be submitted to Tax Bureau

(3) Secondee Management

-Review of contractual and remuneration arrangements for all IS,IM,ICE and STA assignments both in and out of the company;

-Provide effective supports to all IS, IM, ICE and STA in and out of the company;

-Ensure the expatriates' local benefits, allowances and individual income tax adhering to local stipulations;

-Prepare documents to relevant parties to ensure expatriate cost remittance is handled in timely manner;

-Coordinate with external parties, e.g. visa service providers, relocation service providers etc, to ensure the smooth logistics of on-boarding / separation process;

-Conduct ongoing maintenance of the company's IS, IM, ICE and STA database, and provide timely and accurate information to management team.

(4) Employment formality

-Monitor the employment formalities administration, social security enrollment/termination formalities

(5) Transfer site Contract Preparation

-Validate the cross site contract as requirement

(6) Certificate issuance

-Monitor the progress the certificate issuance according to the policy

(7) Special Task Support

-Fully support HR special task with good result

(8) Keep good relation for external party

-Assist in monitoring vendors’ performance to ensure service standards are met with our requirements

-Optimize relations with regulators

Performance Management

-Peruse performance reports and take appropriate action, e.g. conduct staff counselling or termination formalities

-Follow up probation confirmation review and provide assistance to HR manager if performance issue is found

-Remind and monitor the submission of eTPM before due date

-Check whether there are any discrepancies, take further action when required

-Validate the appraisal ratings and salary increments

Employee Relations

-Work closely with HR Relationship Manager and support in all matters that concerns employee relations e.g., discipline and grievance, VIP discrepancy, talk with new hires, employee welfare, morale, retention etc.

HR system and MIs

-Assist HR Managers in the implementation and maintenance of HR systems that includes PeopleSoft, HROM, PER and VURV. This includes formulation of processes that ensures proper usage and real time updating of data related to these systems.

-Assist in the clean-up and updating of PeopleSoft database, making sure that relevant information pertaining to personal and job information of each of the employees are relevant, accurate and updated.

-Assist in the training of self-service modules for PeopleSoft, particularly MSS and ESS, ascertain that employees are using the modules properly.

-Provides MI reports on a predetermined frequency, i.e., daily, weekly, monthly, etc. on attrition, retention, sickness, company demographics, Global Resourcing MI requirements, Senior Management Team reports, HR internal reports etc, in timely manner.

Qualifications

-A post-graduate diploma or degree in any discipline;

-At least 1-2 years in a supervisory role, with exposure to appraisals, counseling, team building, and staff development;

-Experience in a processing or call centre environment;

-Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills;

-Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements;

-Leadership and coaching skills, with ability to build rapport with, relate to and effectively develop a wide range of people;

-A comprehensive knowledge in local labour law and regulations is required;

-Proficient in using various kinds of PC soft wares (English and Chinese), e.g. Word, Excel and Dbase;

-Possesses good communication and interpersonal skills;

-Numerate, analytical and detail/time conscious;

-Good at English and Chinese writing skills;

-Preferably have interviewing/ counseling skills.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If you are interested in this position, please apply via this link. Else your application will not be handled.

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汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营