Service Support Manager
英域成语言培训（上海）有限公司（EF 英孚教育）
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2012-12-24
- 工作地点：上海
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：10000-14999
- 职位类别：商务经理 培训讲师
职位描述
Service Support Manager
Franchise Operations, English First, Shanghai
Role Description
To cope with our fast growth in the China market, we are looking for a high caliber talent to join us as the Service Support Manger for the Franchise Division.
The service support manager's role is to provide consultation and support to franchise school for post-sale activities in the center. The objective is to make sure high standard customer experience is conducted in the center and eventually higher student retention is achieved.
Responsibilities:
1. Ensure and track franchise schools service activities are consistent with company's overall business strategy
2. Monitor school service operations to help them achieve retention target and increase customer loyalty and satisfaction;
3. Develop service process, rules, scripts and KPI to improve service efficiency
4. Develop training materials and provide onsite and offsite trainings for franchise school service staff
Requirements:
1. Bachelor degree or above, fluency in Mandarin and English
2. More than 5 years'working experience in service or training & education industry and at least 2 years' experience in supervision or manager level
3. Good communication and training skill
4. Proactive and innovative way of working and can work independently
5. Be willing to travel frequently
6. Female preferred
Please send your CV to recruitment.FRO@ef.com
Franchise Operations, English First, Shanghai
Role Description
To cope with our fast growth in the China market, we are looking for a high caliber talent to join us as the Service Support Manger for the Franchise Division.
The service support manager's role is to provide consultation and support to franchise school for post-sale activities in the center. The objective is to make sure high standard customer experience is conducted in the center and eventually higher student retention is achieved.
Responsibilities:
1. Ensure and track franchise schools service activities are consistent with company's overall business strategy
2. Monitor school service operations to help them achieve retention target and increase customer loyalty and satisfaction;
3. Develop service process, rules, scripts and KPI to improve service efficiency
4. Develop training materials and provide onsite and offsite trainings for franchise school service staff
Requirements:
1. Bachelor degree or above, fluency in Mandarin and English
2. More than 5 years'working experience in service or training & education industry and at least 2 years' experience in supervision or manager level
3. Good communication and training skill
4. Proactive and innovative way of working and can work independently
5. Be willing to travel frequently
6. Female preferred
Please send your CV to recruitment.FRO@ef.com
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
联系方式
- Email：payroll.china@EF.com
- 公司地址：地址：span英孚教育成人英语培训中心