杭州招聘

职位描述：
该职位为某外企怡乐食员工餐厅项目点营运管理经理

Job Summary
To organize and supervise the unit in accordance with and to the standards required by Compass Group China, the contract specification and statutory Regulations. Be responsible for the overall efficient and effective management of customer communication and overall marketing.
Work with the unit team to provide great quality Food service and / or Support Services as required. To ensure the efficient and economic use is made of all resources, including stock, team members and company assets.

Principle Accountabilities
? Be responsible for daily operation of client canteen
? Understand and deliver all contractual terms.
? Communicate any on site client changes to line manager.
? Communicate regularly with client (as agreed).
? Action plans are completed following client satisfaction surveys.
? Promote the unit and act as a Compass Advocate at all time.
? Ensure services to Client are delivered to the correct standard and look for opportunities to up sell and/or increase revenues.
? Lead and implement all promotions
? Ensure all products are correctly priced in line contractual specifications and line manager specifications.
? Identify opportunities for new product up selling.
? Identify any additional opportunities and discuss with line manager.
? Action plans are completed with the support of line manager following consumers’ satisfaction surveys.
? Ensure all retail areas are adequately stocked / provisioned at all times.
? Ensure all customer requirements are delivered in line with the expectation in line with the contractual frames.

Competency Expected from the Role
? Understanding Customers
? Strong marketing sense and be able to drive overall promotion/marketing activities to achieve client/customer satisfaction and economic excellence.
? Competent to work within or lead, manage and develop the team.
? Always strives to deliver above and beyond the expectations set by management, customer and client.
? Has great passion for the delivery of the highest quality of service and food offer obtainable
? Competent to work within or lead, manage and develop the team
? Excellent communication skills
? Good knowledge and experience of working with food is a plus
? Has the drive to ensure that all results are attained in the most professional and honest manner
? High standards and quality driven
? A 'can do' attitude

Critical Experiences and Skills
? Experience of leading/driving marketing program is preferred
? Experience in customer communication
? Be able to demonstrate innovation and strategic direction in food planning and menu development
? Passion about food and customer service
? Excellent Mandarin/English language skills;
? I.T & computer literate
? Overseas education background with major in Hotel Management/marketing is a plus 举报 分享

Compass China

As a fortune 500 company, Compass Group founded in 1941, is a market leader in providing food and a range of support services to customers in the workplace. We operate in business & industry, schools and colleges, in hospitals, at leisure and in remote environments. Headquartered in the UK and listed on the London stock exchange, we bring together the combined strength of a group, which operates in 50 countries, with more than 500,000 employees, to deliver the same superior standards of service globally, daily and personally.

Our vision is to be a world-class provider of contract foods and support services, renowned for our great people, great service and great results.

Compass Group has been operating in China since 1995, and has developed business in over 40 cities across the nation. With office bases in Shanghai, Beijing and Guangzhou, we now employ about 3000 people.

作为一家财富500强公司，康帕斯集团成立于1941年，总部位于英国，在伦敦证券交易所上市。我们是全球领先的餐饮及综合支持服务的全球领导者。我们的服务广泛分布于工商业、教育业、医疗保健、运功与休闲场所、海上和野外工程项目。康帕斯集团拥有强大的综合实力，全球逾50万名员工，我们每天为全球超过50个国家的客户提供同样的优质服务。

我们的目标是：成为世界级的合同餐饮及综合支持服务供应商，以一流的员工、一流的服务和一流的成就闻名于世。

康帕斯集团1995年进入中国市场以来，至今已经在全国40多个城市开展了我们的业务，我们除了在上海设立总部，还相继在北京和广州设立了办公室，我们的雇员约3000人。