杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
-Analysis and creation of business requirements for the creation of an effective, capable and suitable processing platform
-Liaising with product managers to define the future strategy of target product services within HSS
-Delivering training to business users and assisting with the creation of business procedures
-Execute Functional testing and support SIT and UAT
-Communicating and reporting effectively with all stakeholders, users and team members, providing regular reassurance regarding progress
-Taking accountability for both raising and resolving implementation risks and issues
-Agreeing prioritisation of Business Requirements both function and non-functional
-Applying process knowledge and analytical skills to the resolution and proposal of future state processes
-Creating test and migration plans as well as orchestrating and executing these plans in conjunction with IT and users
-Undertake business analyst tasks as part of the project lifecycle including the development of process maps, business requirement documents, functional specifications, test and business migration plans
-Ownership for the creation and maintenance of overall current state and future state process flows and operating models
-Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
-Adhere to Best Practice project principles in line with Business Transformation Framework
-Undertake implementation forward planning in association with business users, project manager and IT
-Proactive engagement in the development/execution of detailed delivery plans produced
-Deliver and agree with business stakeholders the design of new processes/rules and make optimal use of the technology being used
-Develop a good working relationship with users, team members and IT resources
-Remain abreast of all relevant industry initiatives/developments in the specified product area and to consider these initiatives as part of any change management programmes/projects
-Use market knowledge to question the effectiveness of existing work practices and vendor solution design and put forward recommendations for improvement

Qualifications
 
-Good relationship management skills - able to engage with and gain confidence of others and maximise their contribution to the process
-Previous project experience and familiarity with associated “tools” e.g. process mapping and functional requirements documentation
-Experience in building and executing business focused testing and migration strategies
-Delivering on one major system implementation of the target software solution or similar software solution
-Recognised project qualification such as Prince II Practitioner, BCS Diploma in Business Analysis or similar qualification
-Strong product awareness of the Securities Services industry, especially Global & Sub-Custody and Fund Administration.
-Good knowledge of web portal design and development principles.
-Particular experience of Trade/Instruction Capture (Direct Entry & File Upload) functions, as well as Fund of Hedge Fund, Investment Accounting and Performance data models and services would be an advantage.
-Must have good, structured analytical skills
-Must have a good understanding of the Subject Matter relating to e-Commerce solutions
-Strategic mind-set, with strong conceptual, creative and analytical content
-Must be able to work effectively with senior business and IT stakeholders across HSS divisions
-Must be a strong communicator both verbal and written
-A self-starter who takes accountability and ownership for coordinating and planning key activities
-Strong problem solving skills and able to perform under pressure
-Must be able to host and effectively run workshops and meetings, many via conference and webex
-Must be able to multi-task and be able to prioritise effectively
-Must have an organised and structured approach to work and strong project discipline with regards to documentation / traceability
-Must have vision and foresight concerning the design and implementation of system solutions, particularly in relation to the impact and design of revised/new business operating models

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营