杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

-Ensuring that high quality standards are maintained for all KYC profiles that are approved and submitted by the individual in line with the productivity targets for each jurisdiction and Performance Level Agreement;
-Supporting in updating KYC profiles in accordance with the Group Policy, obtaining documents as required and undertaking due diligence;
-Supporting in producing timely, high quality KYC profiles and address quality issues;
-Ensuring that all profiles are approved within the established standards of the Group;
-Work with the KYC Analysts and KYC AMOs to ensure timely completion of profiles and prioritize workload to meet objectives of the KYC team;
-Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed out;
-Raising Production Quality issues to the AMO and Quality Assurance (QA) team. Work with QA team to implement all Quality improvement recommendations within the production team;
-Being up to date with Policy & Procedure changes; and
-To maintain core standards of behavior at all times;
-Assist in production and distribution of relevant MI;
-Supporting KYC requirements for Global Banking & Markets and Commercial Banking for customers, across multiple business lines, ensuring AML Regulations and HSBC policies and procedures are fully implemented;
-Reduce KYC request turn-around time by maintaining high quality standards in KYC Profiles and documentations;
-Ensure KYC Profiles presenting to RMs are error-free for timely sign off;
-Communicate effectively to stakeholders for any item raised from case checking;
-Mentor KYC analysts to ensure that there is continuous improvement in quality;
-Support KYC Analysts in providing timely and high quality KYC and Client identification information for clients wishing to do business with HSBC;
-Support regional KYC management by highlighting production quality issues and assist with investigation of quality concerns;
-Ensure the KYC procedures and escalation policies are followed;
-Ensure that issues are escalated to the AMO where appropriate;
-Assist with other project requirements as directed by KYC Management;
-Respond efficiently to other “ad hoc” requests for assistance from business and KYC Services;
-Ensure all process related changes are embedded in day to day delivery of work;
-Assist and identify learning and development needs for self and KYC Analysts. Ad hoc input into the performance assessments of KYC Analysts may also be required;
-Gather and analyze KYC information independently;
-Ensure accurate MI reporting;
-Critical thinking on process enhancement;
-Identify KYC issues, provide solution or escalate to management if necessary.

Qualifications

-Analytical skills in respect of a wide variety client types, financial institutions, quoted companies, private companies, hedge funds, funds, SPV’s and partnerships;
-Sound knowledge across multiple client types (FIG/Corporate) and Fund/corporate structures (GSB’s, Charities, Hedge Funds, Partnership, SPV’s, etc;
-Strong interpersonal skills and able to build and maintain relationships;
-Analytical skills in respect of a wide variety document types;
-Excellent communication skills;
Microsoft Word, Excel, Power Point skills required;
-Familiarity with appropriate regulatory framework and legislation and other AML regulatory framework;
-Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, AMOs, SMEs, consultants, technical experts across the whole department and business users;
-Ability to work well under pressure with high degree of accuracy independently;
-Positive ‘can do’ attitude;
-Flexibility in working hours;
-Pro-active and business orientation with proven ability to prioritize and manage conflicting demands and ability to assess;
-stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions;
-KYC experience is mandatory with sound knowledge of HSBC policies and procedures;
-Experience in risk management field, and proven ability to support the development of the business activities while robustly, applying risk management disciplines and controls;
-Proven business and operational experience;
-Experience in the Finance and Banking industry environment (e.g., fund administrator, brokerage house, custodian, investment, bank, commercial legal practice etc.);
-Candidates rated 'Inconsistent Performer' or on PIP are not eligible for the role.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营