杭州招聘

职位描述：
Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Technology and Services

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
-Provide technical consultancy to build robust solutions within delivery timelines by managing the allocated teams
-Manage comprehensive component reusable content and code library for digital forms within HSBC for all functions with up to date content and validations
-Produce work that is in accordance with department guidelines, compliance regulations, policies and procedures regarding content and design, and industry best practices by understanding and applying them correctly, reviewing their work and collaborating with colleagues and seeking advice from team leaders as necessary.
-Clearly communicate the risks involved in producing new solutions
-Coordinates with the Manager / Project manager in handling projects from beginning through to completion, including managing the project turnaround time, department resources and presenting the finished product
-Adopt to the state of the at technologies by keep raising the technical skills and enhance the user experience by embedding them to the solutions
-Keep abreast of changes in the strategy that affect execution and handle changes (and criticism) professionally
-Produce bespoke UI code (HTML/CSS/JS) based forms according to client requirements under the guidance of a web development lead
-Implement quality matrixes to the projects and manage the team quality.
-Ensure a high quality of work by Monitoring assigned project team performance , reviewing it against quality standards, and consistently seeking to achieve zero quality errors
-Perform quality checks for the solutions produced by and run through the QC before the UAT to assure the quality of the products submitted
-Adhere to the QC procedures
-Monitor delivery targets of individual project teams and provide on time stats to management
-Build up the team's ability to provide better service by regularly reporting project concerns and suggesting ways to resolve them, participating in project reviews and client briefs etc.
-Contribute to the team to achieve delivery performance by providing accurate estimates and adhering to the development process
-Work collaboratively with other members of the forms team to find optimal solutions
-Effectively respond to business partner concerns/questions Highlight any business risks identified promptly
-Mentor peers by providing adequate technical direction, knowledge sharing and addressing other training needs. Monitors the progress of mentees to achieve required proficiency at given timelines.
-Ensure a steady improvement in one's skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting one’s direct line manager in developing his annual and quarterly training plans.
-Maintain proficiency in current versions of software used within HSBC to perform required duties and seek written certification of proficiency from line manager/team trainer on least an annual basis.
-Ensure up to date knowledge on HSBC guidelines through actively participating on training updates and team knowledge sharing.
-Puts the needs of the greater team ahead of his/her own needs, ensuring the team's growth and improvement is of priority
-Puts emphasis and acts upon the HSBC Values and Business Principles
-Adherence to the GPS quality management system commitment through meeting the accuracy and on-time delivery targets and ensuring necessary qualification for the role and knowledge of the quality objectives and quality policy.
-To continually reassess the operational risks inherent in the business takin account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. (This is an accountability for all managers working in a GSC.)
-Ensure compliance with all Group, GSC, company and department policies and procedures, (including but not limited to ISO 9001:2008) constantly updating knowledge and understanding of such, raising questions and concerns with team leads or managers as necessary, and taking personal responsibility for abiding as required.
-Ensure that all activities are in accordance with Compliance standards.
-Assist in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of operational risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Services Centres (GSCs).

Qualifications
 
-Post-secondary education - either at the degree level or a relevant professional diploma or certificate
-3+ years relevant work experience, including demonstrated experience in developing interactive PDF forms with form-side validation
-Minimum 2 years’ experience in advanced HTML,CSS,JS, XML based front end web development
-Good knowledge in Adobe LiveCycle Designer software
-Adobe Acrobat Professional Software and Adobe Reader Software experience required
-Ability to translate business requirements into developed artifacts
-A demonstrated ability to lead a project and to handle a variety of tasks is crucial.
-Comfortable working in an Agile/SCRUM environment
-Team orientated and at the same time has the ability to work independently with minimal direction.
-Logical thinker and quick learner with strong problem solving and analytical ability.
-Expertise with cross-browser, cross-platform development practices
-A flair for design and attention to details
-Good interpersonal communication skills
-Strong command of both written and spoken English
-Capability to work under pressure and ability to meet deadlines
-Structured, systematic working style
-Able to work as part of a team
-Positive attitude and keen to learn
-Available to work overtime on weeknights and weekends if necessary
-Flexibility in working different shifts when necessary

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China*** 举报 分享

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营