杭州招聘

1. 液压专业，熟悉液压阀，泵，马达等产品；

2. 应届生或者有一至二年工作经验者；

3. 会英语交流；

4. 擅长人际关系处理。

Responsibilities:

- Deal with the customers via emails, over the phone, or face to face

- Listen to the customer queries patiently and solve it. If the problem

doesn't seem to solve, then forward the problem to the Salesmen.

- Respond to the problems of the customer promptly.

- Keep records of customer interactions and transactions, recording details

of inquiries, complaints, and comments, as well as actions taken.

- Look after the customer Orders / Deliveries / Payments and update their

transaction status

- Draft the necessary documents, letter to customers

- Coordinate with the internal department to find solutions and resolve

various issues

- Maintain a follow up on the customer, whose query you had solved,. Ensure

they are satisfied with your answer

- In case of Claims from customers, involve immediately the Salesmen to

solve the issue

- Push Production department for keeping the delivery on time as per

customer request

- In case customer need to advance or postpone the delivery then coordinate

the information with production department

- Insert the Sales order gotten from Salesmen into the system

- Effect the Purchasing of products manufactured in B&P Italy and follow up

the delivery time to B&P Hangzhou by daily comunications with our offices

in Italy

- Coordinating the delivery of ready goods for customer by contacting

shipping company

- Supports to Salesmen for providing basic informations about delivery time

and payments gotten from customers

Main charateristic & Skills

Fluent English

Proficiency in sales and documentation procedures

Experience in Sales Department will get priority for the application.

Knowledge of customer services ethics, principles and procedures

High school diploma or degree and a bachelor's degree or something

equivalent

Able to use the computer extremely well (emails and excell)

Able to handle a lot of data

Able to manage also critical situation with customers,

  邦贝液压机械(杭州)有限公司是意大利独资企业，注册资金265万欧元，是液压泵、马达、阀、散热器、手柄等、机械传动轴等产品专业生产加工的有限责任公司,公司总部设在浙江省杭州市萧山区新街镇北塘东路420号,邦贝液压机械(杭州)有限公司拥有完整、科学的质量管理体系。邦贝液压机械(杭州)有限公司的诚信、实力和产品质量获得业界的认可。