衡阳 [切换城市] 衡阳招聘衡阳客服及技术支持招聘衡阳客服专员/助理(非技术)招聘

Customer Service Officer

帝斯曼(中国)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:制药/生物工程

职位信息

  • 发布日期:2012-07-30
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 工作经验:在读学生
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

主要工作职责

Main Tasks & Responsibilities:


1. Be responsible for Managing deliver, transport and billing for one company:

负责一个公司的发货、运输和开票

1) Delivery note creation against delivery due list 根据待发货清单创建发货

2) Transportation arrangement and coordination 安排运输及协调运输相关事宜

3) Relay Shipping advice to customer 发送到货通知书给客户

4) Billing, VAT invoice input and distribution 开SAP发票,输入增值税发票号码并邮寄增值税发票给客户

5) Delivery related documents printing like COC/COA if needed 如需要,打印COC/COA等随货文件

6) Track& trace of transportation; 运输的跟踪

7) Freight check and input; 运费的核查和输入

8) Contact person regarding order status inquiry from customers/account managers together with Sales admin. 与销售行政一起作为客户或客户经理查询订单处理状态的联系人

9) Act as coordinator of CCR, including relevant transportation arrangement, follow-up of compensation and insurance related material collection CCR协调人,包括安排退货或换货的运输,跟进赔款,提供保险所需材料

10) Other jobs related to delivery 其他与发货相关事务


2. Act as back-up of other ANH CSO or planner within same site if needed

作其他ANH CSO或同一工厂的计划员的后备


3. Support Account manager related administration for one region including:

支持一个区的客户经理相关的行政工作,包括:

1) Rebate calculation and sales report creation if needed 计算返利,创建销售报表(如需要)

2) Hotel or flight booking 预定酒店或机票

3) Organize or coordinate activities/meetings for sales staff 组织或协调销售团队的活动/会议

4) Handle HR related issue for sales staff 处理销售团队的人事相关事务

5) Apply new computers, business cards and so on for new staff 为新的客户经理申请新电脑,名片等

6) Communicate company policy to sales staff 与销售团队沟通公司制度

7) Other internal administration related to account managers 其他与客户经理相关的内部行政事务


4. Be responsible for other jobs assigned by line manager.

负责直线经理分配的其他任务


5. 安全健康环保职责SHE Responsibilities

1) Ensure compliance with all SHE requirements including relevant SHE training attendance, incident reporting, change management and improvements.

确保遵守所有SHE的要求,包括相关SHE培训参与,事故报告,变更管理和改善等。

2) Hand over seriously, pursuit on “shift on paper, on words, on site”. Prevent the potential incident hazard or order delay because of the imperfect handover and analyze the reason correctly and timely.

休假时认真进行交接班,做到”书面交接、口头交接、现场交接”。防止因交接班不严而留下事故隐患或造成订单延误;一旦发生事故,能迅速正确地分析原因。

3) During goods receipt, warehouse management and goods issue, ensure external contractors are trained, meet and adhere to DSM SHE requirements.

在收货、仓库管理、和发货过程中,确保外部承包商已被培训、适应和坚持帝斯曼SHE的要求。


要求非应届生,一周至少工作三天

公司介绍

公司简介(中):
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向,在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步,为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易,十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海,目前在中国拥有共14个生产场地, 员工约3,000名。帝斯曼在中国业务正稳步增长,2009年在中国销售额约12亿美元。同时,帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

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Bright Science. Brighter Living.
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
DSM’s business is growing healthily and steadily in China with revenue of USD1.7 billion in 2012. In line with DSM’s global vision, we advocate sustainability via the partnering with a high growth economy while internally we embrace diversity and localization of management to empower local talent. We strive to be an Employer of Choice and take pride in attracting, developing and retaining talent by enhancing a forward thinking working environment with a high-performance culture encouraging collaborative action.
Are you ready for a Bright and Positive journey with us? Please visit our website and check out the career opportunities with DSM China.

联系方式

  • Email:Irene-IW.Wang@dsm.com
  • 公司地址:浦东新区李冰路476号