衡阳招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES
The incumbent will also be responsible for, but not limiting to the following duties:

? Respond customer calls and assess customer requirement and determine the most cost effective way to resolve a customer problem
? Exercise judgment within procedures and practices to determine a resolution at optimal fix rate to achieve efficiency
? Interface with service engineers and coordination resources to arrange field engineer dispatching in order to resolve customer problem on a timely manner
? Monitor and collect customer complaint data in order to enhance customer satisfaction
? Analyze Call Center issues, escalate to field service managers for prompt actions
? Maintain customer call records and process to meet service and quality system requirement
? Recommends changes on call procedures, field service and training, etc.
? Fulfill region service job during turning the role between FSE and Call center agent
? Provide professional service training to engineers and customers
? Provide data of instrument performance to internal and external engineers

This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:
? External contacts for this position include dealers, suppliers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities
? Internal contacts include US Technical Supports, Sales, Marketing, CAS and Finance, all CTS department staff members as well as other service support administrator staff

SUPERVISION RECEIVED AND GIVEN:
The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL EDUCATION AND COMPETENCY:
Three years working experience and related education background is preferred. Being experienced in the customer service is preferred

This position also requires:
? A highly motivated individual who is willing to take on new challenges and leading to ensure successful operation of the Call Center in Shanghai
? Knowledge of China service strategy and dealers' operation
? Open to change and improvement
? Excellence communication, negotiation, teamwork and people skills
? Field technical and products knowledge
? Good analytical and process oriented skills
? Capable of dealing with conflicts (internal, external) and turn conflicts into opportunity for improvement
? Good computer skill on Words, PowerPoint and Excel
? Excellent English skills in speaking, reading and writing

贝克曼库尔特有限公司简介：

美国贝克曼库尔特有限公司由贝克曼博士和库尔特兄弟创立，致力于开发和销售仪器、试剂、软件以及能够简化和自动化实验室处理的产品，产品广泛用于世界各地的医院、诊所以及商业实验室。临床诊断解决方案包括：实验室自动化系统、生化分析系统、免疫分析系统、血细胞分析系统、特定蛋白分析系统、尿液分析系统、微生物检测系列、血站血型分析系统。未来的发展中，贝克曼库尔特公司还将以其领先技术、完整的全线产品在医疗设备研发领域持续领跑，继续为全球科学研究的发展作出更杰出的贡献！欲了解更多信息，敬请访问贝克曼库尔特全球网站**********************和中文官方网站*********************

在贝克曼库尔特公司工作的益处:

我们推动行业向前发展
?我们是科学和医疗领域的领先企业。我们的“诊断”产品可帮助医院和实验室尽可能快速和可靠地提供患者诊断结果。我们的“生命科学”产品可帮助科学家在他们的研究中取得突破。
?我们产品的每月使用量达数百万次。
?我们历来重视创新，每年都会推出新产品。
?我们投资于研究和开发，并致力于制造出最优的产品。

我们帮助员工发挥潜力
?我们的文化是坚持持续改进 — 这种文化也深深地影响着我们的员工。
?我们致力于通过激发动力和具有挑战性的工作为员工提供成长机会。
?我们的内部晋升和任职率在业内领先。
?我们利用认可计划 Win as One（共同致胜）确保我们的员工在完成重要任务时得到认可。
?我们全年为员工提供多个发展计划。

我们有独特的工作方式
?虽然我们的工作可能具有挑战性，但员工可以获得经理及其团队的支持。我们共同努力来帮助彼此实现目标。
?Danaher Business System (DBS) 提供了独特的工作环境和获得分析、问题解决技能的机会。
?我们的工作环境和谐友好，并鼓励员工积极提出问题。
?我们坚定推崇多元融合、海纳百川的文化，并邀请员工分享他们的独特经验。