衡阳招聘

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide front-line technical support to end-users in a multi-national environment via telephone, email, voicemail, remote control
- Works together with other Service Desk team members and other IT teams in providing excellent level of communication within the team and with end-users in resolving issues
- Works as a link between other IT staff and end-users
- Enable Business departments to maintain maximum level of productivity through focused urgency when facing issues
- Troubleshoots basic requests related to hardware, software, printing, operating systems, Microsoft Office, VPN connectivity, network, Lotus Notes client, Blackberry, Company specific applications.
- Manage tickets and end-user follow-up via Remedy
- Performs basic administration tasks such as user management, documentation, Service Desk Mailbox, communication messages to users
- Follows company policies and procedures
- Maintain Service Level Agreements
- Adapt to changing business needs
This description is a summary of principle responsibilities and is not intended to include all duties, which may be assigned.
WORKING RELATIONSHIPS AND CONTACTS:
- Users who use IT services provided by Beckman Coulter IT
- IT staff
SUPERVISION RECEIVED AND GIVEN:
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The incumbent of this position is responsible for his/her own work in accordance with IT policies / standards and his/her supervisors/managers’ instruction. Some work requires analysis and use of initiative and independent judgment while most of assignments are specific and well defined.
ESSENTIAL EDUCATION AND COMPETENCY:
- Experience in call center or Helpdesk Environment
- Languages required: Excellent level of Japanese or English both written and spoken. Mandarin (mother tongue or near native) – written and spoken
- Knowledge of Remedy used for tracking incidents
- Knowledge of software, such as Microsoft Windows, McAfee, Lotus Notes, Microsoft Office
- Lenovo ThinkPad and ThinkCentre
- Basic networking knowledge and troubleshooting skills (e.g. TCP/IP, WINS, DHCP, DNS )
- Lotus Notes client support
- Printers, PDA, mobile phone, USB devices and other hardware troubleshooting and support
- Monitoring and reporting tools
- VPN Client knowledge
- ITIL Certified
- ERP knowledge (Oracle)
- Good listener, excellent verbal and written communication skills and the ability to work well with others and in a one-on-one environment
- Excellent customer service and problem resolution skills
- Ability to take initiative and manage time efficiently
- Remote support of user issues in foreign countries or traveling users
- Excellent ability to handle stressful situations and have good analytical skills
OTHER REQUIREMENTS:
N/A
TRAVEL REQUIREMENTS:
- This position does not require business travel.

贝克曼库尔特有限公司简介：

美国贝克曼库尔特有限公司由贝克曼博士和库尔特兄弟创立，致力于开发和销售仪器、试剂、软件以及能够简化和自动化实验室处理的产品，产品广泛用于世界各地的医院、诊所以及商业实验室。临床诊断解决方案包括：实验室自动化系统、生化分析系统、免疫分析系统、血细胞分析系统、特定蛋白分析系统、尿液分析系统、微生物检测系列、血站血型分析系统。未来的发展中，贝克曼库尔特公司还将以其领先技术、完整的全线产品在医疗设备研发领域持续领跑，继续为全球科学研究的发展作出更杰出的贡献！欲了解更多信息，敬请访问贝克曼库尔特全球网站**********************和中文官方网站*********************

在贝克曼库尔特公司工作的益处:

我们推动行业向前发展
?我们是科学和医疗领域的领先企业。我们的“诊断”产品可帮助医院和实验室尽可能快速和可靠地提供患者诊断结果。我们的“生命科学”产品可帮助科学家在他们的研究中取得突破。
?我们产品的每月使用量达数百万次。
?我们历来重视创新，每年都会推出新产品。
?我们投资于研究和开发，并致力于制造出最优的产品。

我们帮助员工发挥潜力
?我们的文化是坚持持续改进 — 这种文化也深深地影响着我们的员工。
?我们致力于通过激发动力和具有挑战性的工作为员工提供成长机会。
?我们的内部晋升和任职率在业内领先。
?我们利用认可计划 Win as One（共同致胜）确保我们的员工在完成重要任务时得到认可。
?我们全年为员工提供多个发展计划。

我们有独特的工作方式
?虽然我们的工作可能具有挑战性，但员工可以获得经理及其团队的支持。我们共同努力来帮助彼此实现目标。
?Danaher Business System (DBS) 提供了独特的工作环境和获得分析、问题解决技能的机会。
?我们的工作环境和谐友好，并鼓励员工积极提出问题。
?我们坚定推崇多元融合、海纳百川的文化，并邀请员工分享他们的独特经验。