CDT CS&L Sr.Executice/Executive
高露洁棕榄（中国）有限公司 Colgate-Palmolive (China) Co.,Ltd & Colgate (China) Co.,Ltd
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期：2013-08-30
- 工作地点：广州-天河区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 职位类别：客服主管(非技术)
职位描述
POSITION TITLE: CDT CS&L - Senior Executive /Executive (客户服务及物流主管/高级主管）
REPORT TO : CDT CS&L Manager (National Customer Service Team)
DEPARTMENT: Customer Service & Logistics (CS&L)
LOCATION: Guangzhou
PURPOSE STATEMENT: The CDT Sr.Executive or Executive is focus on the Customer Engagement Program, And responsible for effectively performing the order fulfillment process while cultivating effective relationships with both customers and CP colleagues.
SCOPE:
Financial: Collaborate with customer to identify opportunities in processes. Develop collaborative programs and execute with peers to maximize service level, and reduce costs, closely work with CDT (Customer Development Team=Sales Team)
MAJOR RESPONSIBILITY:
1) Develop and implements Customer Service initiative of improvement projects, including MCOQ, DSS, CPFR, EDI. OSA etc.,
2) Accountable for the Customer Service KPI and working with the CDT and Customer Service Teams to maximize results.
3)Responsible for tracking and feeding back the service KPI performance and projects progress to CS team leader on a regular basis.
4) Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfillment best practices.
5) Interface with customers as well as CDT, Finance, demand planning and logistics functions to enforce policies, resolve issues and align service strategies.
6) Attend Key Account Meeting when necessary and present CS & Logistic performance and strategies.
7) Operates within Customer Service guidelines and a distribution network to optimize service and delivery cost.
8) Accountable for adhering to CP and governmental guidelines related to EOHS, Quality, and regulatory.
PROBLEM SOLVING & DECISION MAKING:
Guidance received: Assignment position received. Follow general guideline, policies and procedures.
Complexity of analysis: Leveraging analytical tools and business data to diagnose and drive improved total supply chain performance.
Impact of decisions: Considerable impact on profit enhancements or cost reduction, resulting in improved internal operation, customer attitudes or finances concerns.
Special environments/conditions: Require travel to visit key customer as Customer Service Engagement member.
MAJOR CONTACTS:
Internal: Cross functional work with CDT, Finance, IT to drive SC and customer service efficiency.
External: Establishes collaborative and trusty relationships with customer to understand their needs and
expectation to continually improve customer service performance and reduce operation cost.
EDUCATION AND /OR EXPEREICNE:
Education: Bachelor degree (emphasis in finance, sales, marketing or Logistics), MBA desirable
Experience: Over 2-3 years Customer Service & Logistics or Supply Chain experience
Special Knowledge: Knowledge on Sales, Finance, and IT
Competencies: 1)Excellent communication and interpersonal skills (internal and external, all levels); 2)Cross-Organizational Collaboration;3) Skillful Customer Negotiation; 4) SAP experience an advantage
REPORT TO : CDT CS&L Manager (National Customer Service Team)
DEPARTMENT: Customer Service & Logistics (CS&L)
LOCATION: Guangzhou
PURPOSE STATEMENT: The CDT Sr.Executive or Executive is focus on the Customer Engagement Program, And responsible for effectively performing the order fulfillment process while cultivating effective relationships with both customers and CP colleagues.
SCOPE:
Financial: Collaborate with customer to identify opportunities in processes. Develop collaborative programs and execute with peers to maximize service level, and reduce costs, closely work with CDT (Customer Development Team=Sales Team)
MAJOR RESPONSIBILITY:
1) Develop and implements Customer Service initiative of improvement projects, including MCOQ, DSS, CPFR, EDI. OSA etc.,
2) Accountable for the Customer Service KPI and working with the CDT and Customer Service Teams to maximize results.
3)Responsible for tracking and feeding back the service KPI performance and projects progress to CS team leader on a regular basis.
4) Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfillment best practices.
5) Interface with customers as well as CDT, Finance, demand planning and logistics functions to enforce policies, resolve issues and align service strategies.
6) Attend Key Account Meeting when necessary and present CS & Logistic performance and strategies.
7) Operates within Customer Service guidelines and a distribution network to optimize service and delivery cost.
8) Accountable for adhering to CP and governmental guidelines related to EOHS, Quality, and regulatory.
PROBLEM SOLVING & DECISION MAKING:
Guidance received: Assignment position received. Follow general guideline, policies and procedures.
Complexity of analysis: Leveraging analytical tools and business data to diagnose and drive improved total supply chain performance.
Impact of decisions: Considerable impact on profit enhancements or cost reduction, resulting in improved internal operation, customer attitudes or finances concerns.
Special environments/conditions: Require travel to visit key customer as Customer Service Engagement member.
MAJOR CONTACTS:
Internal: Cross functional work with CDT, Finance, IT to drive SC and customer service efficiency.
External: Establishes collaborative and trusty relationships with customer to understand their needs and
expectation to continually improve customer service performance and reduce operation cost.
EDUCATION AND /OR EXPEREICNE:
Education: Bachelor degree (emphasis in finance, sales, marketing or Logistics), MBA desirable
Experience: Over 2-3 years Customer Service & Logistics or Supply Chain experience
Special Knowledge: Knowledge on Sales, Finance, and IT
Competencies: 1)Excellent communication and interpersonal skills (internal and external, all levels); 2)Cross-Organizational Collaboration;3) Skillful Customer Negotiation; 4) SAP experience an advantage
公司介绍
Colgate-Palmolive is a global company serving consumers in over 200 countries with the history of more than 200 years. We offer a range of high quality consumer products in Oral Care, Personal Care, Home Care and Pet Nutrition.
We are the clear global leader in oral care, liquid soaps and underarm protection. In other categories, our brands encompass a range of products that play a familiar role in daily hygiene all over the world. With a passion of commitment to our values, a clear focus on strategic priorities, and a prompt and perfect execution; we serve people everyday with well-known brands that make their livers healthier and more enjoyable.
The first Colgate toothpaste was produced in China in 1993, and ever since then, we have become the oral care leader linking closely with people’s daily life, and have become the major players in personal care and home care categories. And at the present, we start to introduce pet nutrition products to China.
Today, we have commercial offices and manufacturing sites in Guangzhou, Beijing, Shanghai, Chengdu, Yangzhou and Hong Kong with now has more than 5,000 employees. Our Huangpu Plant based in Guangzhou and Sanxiao Plant in Yangzhou has become the largest toothpaste plant and toothbrush plant in Colgate globally.
We are the clear global leader in oral care, liquid soaps and underarm protection. In other categories, our brands encompass a range of products that play a familiar role in daily hygiene all over the world. With a passion of commitment to our values, a clear focus on strategic priorities, and a prompt and perfect execution; we serve people everyday with well-known brands that make their livers healthier and more enjoyable.
The first Colgate toothpaste was produced in China in 1993, and ever since then, we have become the oral care leader linking closely with people’s daily life, and have become the major players in personal care and home care categories. And at the present, we start to introduce pet nutrition products to China.
Today, we have commercial offices and manufacturing sites in Guangzhou, Beijing, Shanghai, Chengdu, Yangzhou and Hong Kong with now has more than 5,000 employees. Our Huangpu Plant based in Guangzhou and Sanxiao Plant in Yangzhou has become the largest toothpaste plant and toothbrush plant in Colgate globally.
联系方式
- 公司网站：http://colgate.com.cn
- 公司地址：天河区珠江新城冼村路5号 凯华国际中心 (邮编：510000)