衡阳招聘

Responsibilities:
-Providing post-sales telephone and electronic support to customers and partners. · Responsible for answering incoming telephone calls, alerts, web based incidents and prioritizing customer’s support needs.
- Provide initial troubleshooting and support to power protection solutions and accessories, especially focus on Software and Intelligent Management System.
- Resolve customer support issues and provide customer with a solution, via troubleshooting techniques.
- Escalating problems to Region Team & Tiger Teams and provide concise follow up on all issues· Assist CSR where required, Provide basic technical training to customers, distributors and internal staff
- Complete documentation and follow up on all commitments and customer details. · Adhere to customer support policies and processes.
- Responding after office hour calls support (7*24H telephone support). The duty will be performed on a rotating basis
- Be center point of assigned product line, respond for collecting product quality information and feedback to AEG team.
- Work with the Technical Support Manager to enhance systems and processes in order to improve efficiency and both internal and external customer satisfaction
- Other duties to be assigned as required.

Qualifications (education, experience, skills required):
- Bachelor degree and major in computer science related system or higher.
- At least 3 years experience in IT related discipline in mandatory
- Good knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential. · Good knowledge of networking technologies (TCP/IP, SNMP) essential.
- Good knowledge of communication protocol(BMS,RS232) essential· Good knowledge of database(Oracle, SQL Server) essential
- Fluency required in English.
- Previous Call-Centre and UPS system experience desirable.
- Demonstrate flexibility and an ability to learn quickly.
- Good problem solving abilities and aptitude to understand and explain technical information.
- Proven ability to work towards individual and team targets.
- Excellent interpersonal, communications and time management skills.
- Ability to work on own initiative but also as part of a team.
- Ability to develop and maintain customer rapport.
- Customer service orientation.

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我们致力于打造有意义、包容和赋能的企业价值观，我们承诺让这个开放的，全球化的，创新的生态圈释放无限可能。
创造平等机会是施耐德电气可持续发展战略的重要组织部分之一，它旨在认同所有员工得到独特的重视，不同性别、国籍、文化、代际的员工都能在包容的环境中发展并做出自己的***贡献。其中，性别平等尤为相关且重要。性别平等不是偏爱***或者关注某些个体，更重要的是建立促进男女平等的制度和文化认知，培育适合***的土壤，创造更大的空间，同时给予养分促进发展。