供应链助理
德谦（上海）化学有限公司
- 公司行业：建筑/建材/工程
职位信息
- 发布日期：2017-03-10
- 工作地点：上海
- 招聘人数：1人
- 工作经验：无工作经验
- 学历要求：本科
- 职位月薪：4000-6000/月
- 职位类别：供应链主管/专员
职位描述
职位描述：
Job Responsibility:
1. Process customer orders/ changes/ returns according to established policies / procedures after confirming the stock availability and product allocation,
2. Communicate with customers (internal and external) on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel.
3. Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, TDS, MSDS, etc. Provide feedback to the relevant sales personnel regarding order status and/or changes.
4. Prioritize delivery schedules based on customers’ delivery requirements and process electronically OA /promised shipment date /cut-off date etc. Liaise and track feedback from transportation or warehousing service providers /CSD / logistics /site operations etc to ensure timely order delivery.
5. Collect, document and consolidate customers’ problems/ complaints into defined system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse, and finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs.
6. Establish and maintain customers master data coordinated with related functions including sales/ credit control/ DIG. Coordinating pricing and commission issues according to established policies /procedures.
7. Handle shipping documents if necessary; Prepare monthly reports accordingly
Job Requirement:
1. Bacholer degree, Majored in international trade or logistics
2. Order processing experience, knowledge in international transportation, foreign trade process, etc., ability to work and communicate clearly in English environment(ERP order management experience; chemical related logistics experience as a plus; fluent oral English, experience living or studying abroad as a plus)
3. Up to 3 Years(MNCs experience)
4. Open-minded, Proactive, customer-focus, Interpersonal skills, Team work/Collaboration English speaker
岗位职责：
1. 根据既定的流程、政策以及确认库存和产品可分配后进行订单的修改。
2. 与客户沟通(内部和外部)相关信息,如付款方式、交货进度和产品可用性、信用证条款，协调物流和财务人员。
3. 处理客户询盘,如价格、订单状态,TDS,MSDS等。提供反馈给相关销售人员关于订单状态的更改。
4. 根据客户的交货要求进行跟踪反馈运输状况,以确保及时交货。
5. 收集、记录和巩固客户的问题/投诉，并且录入到固定的系统。配合相关人员积极解决问题。如有未满足的客户需及时通知主管或销售经理。
6. 建立和维护客户数据，跟据既定的政策/程序协调价格等问题。
7. 必要时需处理货运单据,准备相应的月度报告
岗位要求：
1. 本科以上学历，国际贸易及物流专业优先考虑。
2. 有相关的订单处理经验、了解国际运输，能适应英语工作环境 (有ERP订单管理经验;化学相关物流经验优先;流利的英语口语能力或有留学经验优先考虑)。
3. 应届毕业生即可，一年以上相关工作者经验优先考虑。
4. 性格开朗、工作积极主动，具有良好的沟通能力及团队合作精神。
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Job Responsibility:
1. Process customer orders/ changes/ returns according to established policies / procedures after confirming the stock availability and product allocation,
2. Communicate with customers (internal and external) on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel.
3. Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, TDS, MSDS, etc. Provide feedback to the relevant sales personnel regarding order status and/or changes.
4. Prioritize delivery schedules based on customers’ delivery requirements and process electronically OA /promised shipment date /cut-off date etc. Liaise and track feedback from transportation or warehousing service providers /CSD / logistics /site operations etc to ensure timely order delivery.
5. Collect, document and consolidate customers’ problems/ complaints into defined system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse, and finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs.
6. Establish and maintain customers master data coordinated with related functions including sales/ credit control/ DIG. Coordinating pricing and commission issues according to established policies /procedures.
7. Handle shipping documents if necessary; Prepare monthly reports accordingly
Job Requirement:
1. Bacholer degree, Majored in international trade or logistics
2. Order processing experience, knowledge in international transportation, foreign trade process, etc., ability to work and communicate clearly in English environment(ERP order management experience; chemical related logistics experience as a plus; fluent oral English, experience living or studying abroad as a plus)
3. Up to 3 Years(MNCs experience)
4. Open-minded, Proactive, customer-focus, Interpersonal skills, Team work/Collaboration English speaker
岗位职责：
1. 根据既定的流程、政策以及确认库存和产品可分配后进行订单的修改。
2. 与客户沟通(内部和外部)相关信息,如付款方式、交货进度和产品可用性、信用证条款，协调物流和财务人员。
3. 处理客户询盘,如价格、订单状态,TDS,MSDS等。提供反馈给相关销售人员关于订单状态的更改。
4. 根据客户的交货要求进行跟踪反馈运输状况,以确保及时交货。
5. 收集、记录和巩固客户的问题/投诉，并且录入到固定的系统。配合相关人员积极解决问题。如有未满足的客户需及时通知主管或销售经理。
6. 建立和维护客户数据，跟据既定的政策/程序协调价格等问题。
7. 必要时需处理货运单据,准备相应的月度报告
岗位要求：
1. 本科以上学历，国际贸易及物流专业优先考虑。
2. 有相关的订单处理经验、了解国际运输，能适应英语工作环境 (有ERP订单管理经验;化学相关物流经验优先;流利的英语口语能力或有留学经验优先考虑)。
3. 应届毕业生即可，一年以上相关工作者经验优先考虑。
4. 性格开朗、工作积极主动，具有良好的沟通能力及团队合作精神。
职能类别： 供应链主管/专员
公司介绍
德谦（上海）化学有限公司诚聘