customer service manager for a construction material company
苏州汉盟企业管理咨询有限公司
- 公司规模：少于50人
- 公司性质：民营公司
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-11
- 工作地点：天津
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：客服经理(非技术)
职位描述
Job Purpose/ principal responsibilities
To operate the highest level of service within the industry.
Can be assessed/determined by:
Offering more than our competition in terms of quality, range and value of service and services.
Offering a service which is beyond our customers expectation.
To manage the relationships with key acccounts at a regional level.
Job Description/ specific duties
To determine what our customers and the industry requires in terms of services and support. Covers the aspects typically related to handling the full range of transaction (order taking, credit mgt, logistics etc).
To define our own range of services that we can offer (not necessarily free of charge).
To establish and offer these services, to an identical standard, across all business units.
To train and coach our customer service staffs.
To instill a sense of pride within the team derived from providing an outstanding service.
To establish all of the above whilst simultaneously reducing the cost of providing such service.
To manage the relationships with key acccounts at a regional level in accordance with periodic objectives agreed with CEO and business unti Sales Directors.
Qualifications for the position
(Without reference to the current job incumbent or the future requirement but the present condition)
Academic Qualifications:
Business or commercial type degree would be preferable.
Related Working Experiences (Years):
Customer services and managerial role for several years in multinational companies.
Particular Skills/Characters:
Excellent and confident communicator.
Good english.
Good mediator.
Problem solver who can think quickly.
Strong presence. Not easily intimidated.
To operate the highest level of service within the industry.
Can be assessed/determined by:
Offering more than our competition in terms of quality, range and value of service and services.
Offering a service which is beyond our customers expectation.
To manage the relationships with key acccounts at a regional level.
Job Description/ specific duties
To determine what our customers and the industry requires in terms of services and support. Covers the aspects typically related to handling the full range of transaction (order taking, credit mgt, logistics etc).
To define our own range of services that we can offer (not necessarily free of charge).
To establish and offer these services, to an identical standard, across all business units.
To train and coach our customer service staffs.
To instill a sense of pride within the team derived from providing an outstanding service.
To establish all of the above whilst simultaneously reducing the cost of providing such service.
To manage the relationships with key acccounts at a regional level in accordance with periodic objectives agreed with CEO and business unti Sales Directors.
Qualifications for the position
(Without reference to the current job incumbent or the future requirement but the present condition)
Academic Qualifications:
Business or commercial type degree would be preferable.
Related Working Experiences (Years):
Customer services and managerial role for several years in multinational companies.
Particular Skills/Characters:
Excellent and confident communicator.
Good english.
Good mediator.
Problem solver who can think quickly.
Strong presence. Not easily intimidated.
公司介绍
HMMC is a processional HR management consulting company,especially for Headhunting, and we have cooperated with many Fortune 500 companies in China region.
汉盟咨询是一家优秀的人力资源服务商，我们已经为国内-主要是上海，苏州等华东地区的多家世界500强公司和国内的优秀企业提供了超过10年以上的专业高效的咨询服务。
真正的专业是我们的首要优势,也是客户认可我们的核心标准！
汉盟咨询是一家优秀的人力资源服务商，我们已经为国内-主要是上海，苏州等华东地区的多家世界500强公司和国内的优秀企业提供了超过10年以上的专业高效的咨询服务。
真正的专业是我们的首要优势,也是客户认可我们的核心标准！
联系方式
- 公司地址：上班地址：开发区