湖州招聘

The role:

To align with EF China franchise schools’ development in China, we are now recruiting an CRM(customer relationship management) support and training supervisor, who will assist regional directors to support schools’ CRM system usage and ensure data integrity. This role will also provide data analysis, process training and audit support to the regions.

You Will;

Assist regional director to conduct performance analysis, define and follow up with annual working plan implementation.

Provide project based support for marketing and academic projects

Provide onsite support for school opening, training and audit

According to monthly performance report, coordinate between functions, communicate and follow up with school staff

Provide training and verification on CRM system usage

Provide professional support on school staff’s daily inquiry on CRM system

You have/are:

Proficient at Excel (including statistic, pivot table) and PowerPoint

Solid English and Chinese documentation skills, fluent at oral English

Experience and skills in training development and delivery

Good skills in communication and data analysis

Bachelor degree with 3+ years of working experience

Patience and attention to details, multi-tasking and pressure-handling skills

Experience on customer service, product support, quality assurance, CRM training preferred

Development direction

l Quality Assurance Manager(training and QA), regional operation manage (operation) or project manager(Project management)

CRM支持与培训主管

关于这个岗位:

为了配合EF在中国连锁运营体系的高速发展,现需招聘1名CRM(客户数据管理系统)支持与培训主管, 协助区域总监支持保障各学校的客户关系管理系统正常使用与数据准确性, 提供数据分析与流程培训审计等运营支持服务.

职责

协助区域总监进行基于数据的分析管理, 制定并跟进学校年度工作计划

参与市场与教学项目,提供项目支持支持

参与学校开业,审计等项目, 提供现场支持

根据月度运营报表,协调部门跟进并与学校保持沟通追踪

负责对学校关键员工进行关于CRM系统使用的培训与考核

对学校关于客户关系管理系统的使用问题与日常的维护提供专业的咨询反馈

技能要求

熟练使用Excel软件(包括统计,数据透视表等功能)与PPT软件

扎实的中英文文档编写能力, 英语口语流利

具备一定的培训经验与技巧

具备良好的沟通技巧与数据分析能力

大学本科学历并具有3年以上的工作经验

耐心细心, 具备多任务协调与一定的抗压能力

具备客户服务, 产品支持, 质量保障, 客户关系管理系统培训相关经验的优先考虑

发展方向

资深质量保障经理(培训与QA方向) 区域运营经理(运营方向) 项目经理(项目管理导向)

EF English First is part of EF Education First which began in 1965. Almost 50 years later, EF has evolved into a multinational group with more than 34,000 employees, teachers and guides working in one of our 400 offices and shools worldwide. Today, EF has helped more than 10 million people of all ages and nationalities become global citizens by learning a new language or exploring the world.

As an employer, EF offers a fun and fast paced environment in a truly multicultural company. We believe in quick decisions and people who work independently with a lot of responsibility. If you are motivated by the prospect ofan international career with a dynamic and forwardthinking company

we want to hear from you. Interested candidates should apply with an English CV.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.