湖州招聘

Service Specialist

EF English Centers

Tian Jin Tang Gu, China

Hiring Manager: tj.recruit@ef.com

Synopsis:
As a Service Specialist at EF English Centers, you will be responsible for visitor reception and general student service in each center. You create a welcoming atmosphere for all people in the center, including center access management, APP/Walk-in reception and handover to Course Consultant, booking and check-in services, communicating EF policy and other information, and student follow-up via the Progress Management System. You also need to respond to student’s requirements when s/he is seeking help or guidance.

The role:

Service Specialist plays a key role in EF Schools. You are a service expert in center, you are an advisor on student’s study progress; you are a partner of Course Consultant of retention generation; you are also a coordinator of center events.

You will:

• Create and maintain a happy and welcoming environment for student and prospects
• Help students plan and review study progress according to EF’s learning approach
• Follow up and keep students informed and updated on changes within the center
• Collect student feedback and cooperate with relevant colleagues to promptly solve issues
• Maintain general center cleanliness and discipline.
• Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up
• Support other center functional teams when needed
• Perform administrative duties as required
• Assist with Center projects as needed

You have/are:

• Bachelor Degree or above
• CET-6 and above,
• Good English communication skill
• Minimum 1 year working experience, customer service experience is prefer
• Self-motivated; detail oriented; flexible; able to work under pressure
• Availability for working evenings and weekends

EF English Centers a leading company in the fast growing and promising ESL market of Adults. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for adults and skillful of doing their jobs.

EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s largest private educational organization. With a mission to break down barriers in language, culture and geography, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree. EF operates 400 schools and offices in over 50 countries with 34,000 employees. To date, "Education First" is more than our company name. It is our corporate passion.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.