Service Supervisor 学生服务主管
英域成语言培训（上海）有限公司（EF 英孚教育）
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：教育/培训/院校
职位信息
- 发布日期：2013-05-14
- 工作地点：上海
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服主管(非技术)
职位描述
The role
Service Supervisor is responsible for monitoring and managing daily activities of all levels of Service Specialist and Ayis and Ashus in the center. The Service Supervisor liaises with the other function team leaders in the center to ensure smooth customer-focused operations.
Key responsibilities:
· Assist Center Manager to motivate and develop the service and operations team and improve performance.
· Communicate and implement company policy and standards in the center
· Project hiring needs for the Service Team based on growth and staff turnover and work with the Center Director to interview and recruit candidates
· Conduct all on-boarding and on-going training for Service Specialists
· Achieve service and business goals (such as increased student satisfaction, referral and service income, a reduction of refunds)
· Create and maintain a happy, clean and welcoming environment for students, staff and visitors
· Collect Student feedback, follow-up with students and service team and escalate when necessary
· Manage service suppliers and center service stock control
Requirements:
Bachelor degree or above
Excellent English communication skill
3 years or above solid experience in customer service
1 years or above solid experience in people management
Service Supervisor is responsible for monitoring and managing daily activities of all levels of Service Specialist and Ayis and Ashus in the center. The Service Supervisor liaises with the other function team leaders in the center to ensure smooth customer-focused operations.
Key responsibilities:
· Assist Center Manager to motivate and develop the service and operations team and improve performance.
· Communicate and implement company policy and standards in the center
· Project hiring needs for the Service Team based on growth and staff turnover and work with the Center Director to interview and recruit candidates
· Conduct all on-boarding and on-going training for Service Specialists
· Achieve service and business goals (such as increased student satisfaction, referral and service income, a reduction of refunds)
· Create and maintain a happy, clean and welcoming environment for students, staff and visitors
· Collect Student feedback, follow-up with students and service team and escalate when necessary
· Manage service suppliers and center service stock control
Requirements:
Bachelor degree or above
Excellent English communication skill
3 years or above solid experience in customer service
1 years or above solid experience in people management
公司介绍
关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.
联系方式
- Email：payroll.china@EF.com
- 公司地址：地址：span英孚教育成人英语培训中心