客户体验负责人
上海复星高科技(集团)有限公司
- 公司性质:民营公司
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2020-11-26
- 工作地点:上海-黄浦区
- 招聘人数:1人
- 工作经验:8-9年经验
- 学历要求:本科
- 语言要求:英语
- 职位月薪:1.5-2万/月
- 职位类别:其他
职位描述
职责描述:
1)Develop the brand personality through the communication and customer engagement.
2)Design and optimise client path online and offline to improve the business efficiency and client experience across the touchpoints
3)Promote and develop a customer centric culture across the team
4)Promote and develop cross function cooperation across customer service, product and sales
5)Develop the customer service guideline including NPS survey (Qnrs)
任职资格:
1) Experience of online business
2)Flexible and start up mindset
3)Ability and willingness to work in an ambiguous and constantly evolving high-growth environment
4)Fluent/native Chinese (mandarin), fluent in English(preferred)
5)Customer centric personality
6)Passion for travel and related products
7)Strong human capital management knowledge
8)Strong relationship building and networking skills, both internally & externally
9) Strong commercial background and business acumen
职能类别:其他
公司介绍
联系方式
- Email:vear.cao@thomascook.com.cn
- 公司地址:BFC外滩金融中心