湖州招聘

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to a Software Customer Support Engineer in Eaton’s electrical business, based in Shanghai, China.  In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

·       Responsible for overall customer satisfaction and high SLA fulfillment level.

·       Responsible for maintaining immensely valuable accumulated product development knowledge from 16 product lines, 12,000+ implemented features and resolved issues.

·       Responsible for maintaining immensely valuable intangible know-how, which is hard to be documented completely from massive number of customer communications, remote access sessions, WebEx sessions, face-to-face discussions, and etc..

·       Respond to the supports tickets on the support portal rapidly with precision assistance.

·       Conduct remote WebEx sessions to resolve urgent issues when requested.

·       Notify, design and plan defect resolutions with the development team.

·       Assemble and distribute installers, patches, script-patches, documentations to the customer and partner community.

·       Analyze both reported and observed product defects.

·       Research and propose short-term, mid-term or long-term remedies as required.

·       Document and log the defects and its (planned) remedies into Bugzilla (a bug tracking and testing system) and SpiraTeam (an application lifecycle management system).

·       Design thorough test cases for reported defects.

·       Be always on alert for regression defects and publish test cases for known regression defects.

·       Bring back the feedbacks from customers / partners on product quality, performance and competitive market landscape timely with the development team, QA team and the management team.

·       Perform documentation work on release notes, quick start-up guide, training video, knowledge-base article and product literatures.

Requirement:

·       本科以上学历，计算机相关专业

·       3年以上工作经验，具有针对Linux，数据库，Windows PC，Web浏览器等的故障排除技能。

·       具有IT技术，Internet通信协议，安全技术，VMWare ESXi等方面的经验。

·       具有使用英语编写技术文档的能力。

·       能够记录客户报告的缺陷，并协助开发团队复现问题。

Yes! Because you are the one we are looking for, we hope to hear from you now!

关于伊顿 (EATON)
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案，帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年，伊顿公司实现销售额达 214 亿美元，全球汇聚了约 9.5 万名员工，产品覆盖超过 175 个国家。

伊顿公司深耕中国市场二十余年，于 1993 年进入中国市场，此后迅速发展其中国业务。2004年，公司亚太区总部从香港搬至上海。大中华区约有近9800名员工，29家生产制造基地和5家研发中心。如今，伊顿公司旗下绝大多数产品已实现中国制造。

如需更多信息，敬请访问伊顿公司官方中文网站：****************
关注伊顿公司的官方微信公众号：Eaton_China

About Eaton

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.

Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.

In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.

For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China