湖州招聘

Job Responsibilities

    

    

The IT Manager plays a central role in the successful delivery of managed services across our East China region. The key objectives are:

    

    

• Deliver and develop strong customer relationships and promote IT transformation to customers to enhance business performance.

    

• Manage service delivery to multiple customers, promoting continuous improvement in productivity, service quality and customer satisfaction
• Perform team leadership and people management
• Manage day-to-day operational activities/issues applying the ITIL model and best practices
• Manage Operation, Desktop Support and Service Desk Teams
• Participate in the system/procedural review and analyse existing business processes to identify the improvement areas
• Be the prime focal point to liaise with customers on all service review.
• To be the service escalation point when incidents’ severity reaches pre-defined level.

    

    

Asset Management

    

·         Monitor and control software licenses, IT hardware, and telecommunication hardware lifecycle from purchase to disposal.

    

·         Manage delivery of approved hardware and software procurement requests.

    

·         IT asset utilisation is optimised.

    

·         Assist in the development, documentation and implementation of Asset Management processes.

    

    

Key Interactions

    

§  APAC/GCH Technology Team

    

§  CW Applications Team

    

§  CW Global Service Desk and Desktop Teams

    

§  CW Operations Team

    

    

Qualifications & Technical Skills

    

• Bachelor's degree in Computer Science or equivalent
• ITIL v3 Foundation
• 10 years’ experience in the IT Industry with at least 5 years’ experience in Service Delivery Management level
• Proven experience in managing IT service based on ITIL practice and processes
• Good interpersonal and communication skills drive the team to meet commitment and quality standard
• Proficiency in spoken and written in both English and Chinese

    

• Highly customer focused
• Strong relationship management skills.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Team Player

    

Overview of Business Unit

    

    

Cushman & Wakefield is a leading global real estate services firm that helps clients transform the way people work, shop and live. The firm's 45,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Across Greater China, there are 20 offices servicing the local market. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of US$5 billion across core services of agency leasing, asset services, capital markets, facility services, global occupier services, investment & asset management, project management, tenant representation and valuation & advisory.

    

    

Our global platform extends throughout the Greater China, Asia Pacific, Europe, the Middle East, Africa and the Americas, offering full services with exceptional quality.

    

    

    

Our Values

    

    

• Teamwork
• Honesty & Openness in communication
• Outstanding Customer Service
• Integrity
• Safety.

戴德梁行，是全球***规模的房地产服务营运商之一，为环球企业租户及投资者提供业内***的点对点服务，包括租赁代理、综合物业及设施管理、资本市场、投资及资产管理、估价服务，以及项目及建筑顾问服务。我们的研究及策略发展顾问服务屡获殊荣，为客户提供环球及地区市场的最新资讯、精辟分析和展望，帮助客户订定长远的投资计划和策略。戴德梁行业务规模遍及全球52个国家，旗下208家公司雇用常额人员及服务承包商等共47,000名人员。更多详情，请浏览****************。

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