湖州招聘

Position Summary: Assist on all facets of assigned hospitality mystery customer program(s) by recruiting, scheduling and coaching evaluators, and ensuring timely completion of field work.

Essential Duties:

· Recruit, coach and schedule evaluators to conduct mystery shop evaluation projects using BARE’s “Apollo” online system and outside resources.

· Track project scheduling and confirm timely project completion.

· Monitor late projects; reschedule when necessary.

· Review incoming completed shop reports for adherence to client project objectives, validation of details, and for missing or incorrect data.

· Coordinate with quality control/editing staff or contractors to ensure quality of work and quick turnaround. · Submit edited reports to client prior to deadlines.

· Maintain awareness of trends and events within clients’ industries and corporate environments.

· Participate in team and company meetings.

· Periodically update client location and manager records.

· Perform other duties as assigned by supervisor.

Minimum Qualifications:

· College’s Degree in Social Science, Business or Hospitality

· Front Office department(FO/F&B preferred) staff with at least 1Y supervisor experience/back office staff with at least 2Y hotel experience.

Key Skill Competencies:

· Demonstrated proficiency with MS Office, particularly Outlook and Excel. Ability to learn BARE’s proprietary database systems is critical.

· Strong professional written and verbal communication skills; ability to listen and ask for clarification; ability to convey facts in writing using language the reader will best understand.

· Mathematical skills to calculate evaluator fees, deductions and bonuses.

Key Knowledge Competencies:

· Knowledge of the hospitality industry

· Knowledge of customer service principles and best practices.

· Knowledge of web-based database system navigation (prerequisite for learning BARE’s proprietary systems).

Key Behavior Competencies:

· Ability to contribute to a positive team spirit.

· Ability to respond to customer and team needs; to meet commitments.

· Ability to problem-solve and find creative solutions to problems using available resources.

· Ability to manage multiple projects at different stages in a deadline-driven environment.

· Ability to take initiative, demonstrate self-motivation and resourcefulness.

· Ability to work independently and to schedule time and resources effectively.

· Ability to take personal responsibility for the quality and timeliness of work, and to achieve results with little direct oversight.

· Ability to earn others’ trust and respect through consistent honesty and professionalism in all interactions.

· Ability to diplomatically handle occasional challenging or tense interpersonal interactions with evaluators.

· Ability to stay focused in an open work environment.

柏迩于1987年在美国成立，2006年进入中国市场，在中国已经有12年的历史。
柏迩一直专注客户体验调研，成立初期主要通过神秘顾客的调研形式，提供客户体验分析和可执行性优化报告，目前处于该领域行业领先地位。现在柏迩的业务已经不仅仅限于神秘顾客调研，还包括企业运营管理评估、企业凝聚力考查、客户需求分析等所有涉及到客户体验调研的内容，服务客户的行业覆盖了零售、酒店、餐饮、金融服务、快消、教育、汽车、电子等。
此外，柏迩还是全球神秘顾客调研服务商协会（MSPA）的创始公司之一。
更多信息请参考柏迩官网---http://www.bareinternational.com.cn/