湖州招聘

Academic Operation Manager - EF Kids and Teens Franchise Operation


Reports to:

· Operations Director for Academic Team - China Franchise Operations



Brief Summary and Principal Mission:

· The Academic Operations Manager (AOM) forms part of a support team, based in the EF English First central office in Shanghai, administering to EF English First franchised schools in China. Liaising with colleagues in the support office and reporting to the Operations Director for Academic Team. The AOM assists the effective running of the academic program in each school, and production-related matters.

· The AOM will be responsible for maintaining and supporting the academic quality of the product and academic staff in designated centers in China.

· It is essential that the AOM, Project manager and Operations Director work as an effective and productive team.



Qualifications and Professional Requirements:

· Degree

· Diploma level EFL teaching qualification and/or Masters in TEFL

· 5 years' EFL teaching experience

· 5 years' experience in managerial positions in the field of TEFL

· A thorough knowledge of ELT methodology relating to General English, Early learners and Examination courses

· Demonstrate an ability to write and effectively deliver training programs in ELT methodology



Personal Profile:

· Able to communicate and influence outcomes as a department manager

· Demonstrate a history of problem-solving in multi-cultural situations

· A rational decision maker

· Demonstrate flexibility and ability to think on their feet

· Demonstrate an ability to analyze a situation quickly and develop an action plan to overcome challenges and move forward

· Able to thrive in a multiple task environment and remain focused to deliver tangible results

· Reliable and punctual, smart and well presented

· Highly developed personal organization skills

· Having a conversational Mandarin ability is a plus



Principal Location and Working Hours:

· EFBC, Shanghai, China - the job will also involve a significant amount of time travelling to cities in the People's Republic of China.

· 40 hours over five days per week - as this a position of considerable responsibility the job may involve working unsociable hours/days at short notice.




Responsibilities:



School Operations


· Ensuring that the integrity of EF courses is maintained through the full utilization of EF products and systems, through regular communications with centers and monitoring of center data



· Monitoring school operations, and consult with centers to guide centers towards greater efficiency and effectiveness in running courses. Including consulting and giving advice on maximizing group size, student retention and teacher utility



· Consulting regularly with DoS's to help maintain a high level of service delivery by ensuring that effective training and development of academic staff is being carried out.



Communications


· Relaying relevant information relating to EF products and systems to EF Centers in a timely and effective manner



· Serving as the main contact for EF Centers for all information related to EF Academic systems and products



· Liaising with World Wide Product Development to ensure that regional interests are being represented in all new EF developments, and to provide constructive feedback on academic and production issues



· Bridging communications between the Franchise Operations Team and World Wide Product Development, keeping both informed of recent developments or any other relevant information



Training



· Providing training for all new schools managers regularly throughout the year. Training needs to take into account the most up to date information on EF Policy, and conducted with appropriate pre-training and follow up steps



· Working to ensure a regular flow of information or training material related to new developments in EF Products or in ELT methodology and SLA research. Typically done through the development and/or distribution of training materials or academic articles



· Developing and organizing regional training events that provide an opportunity for local centers to cooperate and build regional support systems.



Implementation of Products, Systems and Policies



· Staying up to date on new developments within EF from World Wide Product Development and other EF Regions



· Designing effective systems and procedures for the use of new EF products within China Franchise centers, including course production models, course management procedures, and transition plans



· Work closely with Regional Directors and other supporting functions to implement new policies at schools



· Developing training plans and materials targeted at school managers that will allow centers to train front line staff and implement new products effectively



· Monitoring center level implementation and providing follow up support and troubleshooting advice



Center Visits



· Conducting onsite five-year audits of school academic operations in cooperation with Regional Operations Managers and third-party financial auditors



· Providing school opening support for all new EF Franchise center openings, including training in EF products and systems, establishing effective school operations procedures, and involvement in center opening ceremonies



· Conducting regular annual school visits as part of providing ongoing support in school operations



· Delivering regional trainings in accordance with yearly team operational goals




Note:



· The AOM's job description may change subject to then-valid regulations of EF English First.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.