Cantonese Debt Services Officer 粤语信控专员，上海
林德集团
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2019-05-16
- 工作地点：上海
- 招聘人数：1人
- 工作经验：无工作经验
- 学历要求：大专
- 职位月薪：0.6-1万/月
- 职位类别：客服专员/助理
职位描述
- To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome
- To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment.
- Directly apply BCP and BOP practices to maximise debtor performance
- Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
- Establish positive relationships with customers to maintain loyalty
- Support Brand values through effective customer service
- Effective ‘advocate’ of customer issues, ensure rapid and effective resolution.
- Ensures a ‘Get it right first time’ approach is delivered – supported by online help systems, training and coaching.
- Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction
- Positively influence the customer perception via professional revenue management delivery
- Ensure all call compliance factors are met.
- To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
职位要求：
- Proven deliverer of results
- Strong interpersonal skills
- Able to work under pressure/perform to deadlines
- Excellent communication skills within written and verbal in English
- Outbound telephone sales skills
- Enhanced negotiation skills
- Degree in business or any associated discipline
- At least 1+ year commercial experience, gained in a business to business environment
- Excellent Microsoft office skill, master EXCEL & Power point
- An understanding of basic accounting knowledge is preferable
- SAP Knowledge
- To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment.
- Directly apply BCP and BOP practices to maximise debtor performance
- Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
- Establish positive relationships with customers to maintain loyalty
- Support Brand values through effective customer service
- Effective ‘advocate’ of customer issues, ensure rapid and effective resolution.
- Ensures a ‘Get it right first time’ approach is delivered – supported by online help systems, training and coaching.
- Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum customer satisfaction
- Positively influence the customer perception via professional revenue management delivery
- Ensure all call compliance factors are met.
- To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
职位要求：
- Proven deliverer of results
- Strong interpersonal skills
- Able to work under pressure/perform to deadlines
- Excellent communication skills within written and verbal in English
- Outbound telephone sales skills
- Enhanced negotiation skills
- Degree in business or any associated discipline
- At least 1+ year commercial experience, gained in a business to business environment
- Excellent Microsoft office skill, master EXCEL & Power point
- An understanding of basic accounting knowledge is preferable
- SAP Knowledge
职能类别： 客服专员/助理
公司介绍
林德集团诚聘