湖州招聘

职位描述：
Responsibilities
? Deliver and develop strong client relationships and promote IT transformation to internal clients to enhance business performance
? Manage service delivery to multiple clients, promoting continuous improvement in productivity, service quality and client satisfaction
? Perform team leadership and people management
? Manage day-to-day operational activities/issues applying the ITIL model and best practices
? Manage Operation, Desktop Support and Service Desk Teams
? Assist in managing processes, operations and systems workflows and ensure consistency in service delivery, aligning to a Global Strategy
? Participate in the system/procedural review and analyse existing business processes to identify improvement areas
? Be the prime focal point to liaise with clients on all service deliverables and service review in Greater China, Japan and South Korea
? To be the service escalation point when incidents' severity reaches pre-defined level in Greater China, Japan and South Korea
Requirements
? Bachelor's degree in Computer Science or equivalent, ITIL v3 Foundation
? 5 years' experience in the IT Industry with at least 3 years' experience in Service Delivery Management level
? Proven experience in managing IT service based on ITIL practice and processes
? Good interpersonal and communication skills drive the team to meet commitment and quality standard
? Strong relationship management skills and highly client focused
? Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities
? Self-driven and resourceful to achieve goals independently as well as work well in teams
? Proficiency in both English and Chinese, spoken and written
? High level of IT literacy - MS Office (Word, Excel, PowerPoint)

戴德梁行，是全球***规模的房地产服务营运商之一，为环球企业租户及投资者提供业内***的点对点服务，包括租赁代理、综合物业及设施管理、资本市场、投资及资产管理、估价服务，以及项目及建筑顾问服务。我们的研究及策略发展顾问服务屡获殊荣，为客户提供环球及地区市场的最新资讯、精辟分析和展望，帮助客户订定长远的投资计划和策略。戴德梁行业务规模遍及全球52个国家，旗下208家公司雇用常额人员及服务承包商等共47,000名人员。更多详情，请浏览****************。

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