IT专员 Specialist(Enovia)
伊顿（中国）投资有限公司(EATON)
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2017-04-13
- 工作地点：上海
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位类别：系统工程师 软件工程师
职位描述
职位描述：
PRIMARYY FUNCTIONS:
The Analyst at Eaton Information Technology Center's Engineering Centre of Excellence (ADQS) organization will add business value by providing support to Enovia users. Helping them to resolve their technical queries, resolving Enovia related service tickets and providing training to new and experienced users. This position will report directly to the Engineering APAC Support Manager
ESSENTIAL FUNCTIONS:
? Troubleshooting issues related to various Enovia modules/centrals for users located in the APAC region.
? Work as a resource during major Enovia upgrades as and when needed.
? Resolves incidents and fulfills requests using incident and request management processes under general guidance. Escalates via workflow as needed.
? Plan and conduct trainings for users located in APAC. Prepare training materials and customize contents for specific trainings as per the user needs.
? Proactively identifies problems and drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. Monitors performance trends.
? Troubleshoot production problems and identify and implement the proper fix. Reports suggests based on the ticket trend. Provides functional transparency in customer support. Appropriately documents cause and solution to enable knowledge transfer.
? Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production incidents and implements the solution before the problem occurs. Understands key performance indicators (KPI) for production support, monitors current levels and trends over time, and uses this content to drive continuous improvement. Participates in / performs QOS / 8D actions
? Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial), which your position requires.
Basic Qualifications:
? Bachelor degree in Computer/IT/Mechanical Engineering or a related field from an accredited institution.
? 2-5 years’ experience in supporting Enovia
? Basic understanding of at least one CAD tool (ProE, CATIA, SW, etc)
Enovia Skills and Requirements:
? Thorough knowledge of Engineering Change Control process, document control and distribution, desktop hardware-software knowledge, and integration skills
? Strong knowledge of Enovia Designer central (integration with CAD)
? Should be well versed with Enovia PDM/PLM Application Role definition, attribution, routes, general PLM operations, Enovia file collaboration server concepts, etc.
? Knowledge of various Enovia Centrals (Engineering, Designer, Library, etc.)
? Should know Enovia back end tools (MQL, Matrix, Business, System)
? Knowledge of IT Infrastructure Library (ITIL) concepts preferred.
? Basic knowledge of Engineering design concepts and terminologies
General Skills and Requirements:
? Excellent communication skills and customer service skills
? Fluent in English and can use this language well in daily work
? Global perspective and cultural awareness.
? Ability to take direction and work independently
? Develop technical and training documentation
? Willingness to work outside documented job description. Has a “whatever is needed” attitude.
? Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environment
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PRIMARYY FUNCTIONS:
The Analyst at Eaton Information Technology Center's Engineering Centre of Excellence (ADQS) organization will add business value by providing support to Enovia users. Helping them to resolve their technical queries, resolving Enovia related service tickets and providing training to new and experienced users. This position will report directly to the Engineering APAC Support Manager
ESSENTIAL FUNCTIONS:
? Troubleshooting issues related to various Enovia modules/centrals for users located in the APAC region.
? Work as a resource during major Enovia upgrades as and when needed.
? Resolves incidents and fulfills requests using incident and request management processes under general guidance. Escalates via workflow as needed.
? Plan and conduct trainings for users located in APAC. Prepare training materials and customize contents for specific trainings as per the user needs.
? Proactively identifies problems and drives continuous improvements. Looks for root cause and permanently resolves problems. Detects patterns in symptoms and identifies long-term, permanent resolutions. Monitors performance trends.
? Troubleshoot production problems and identify and implement the proper fix. Reports suggests based on the ticket trend. Provides functional transparency in customer support. Appropriately documents cause and solution to enable knowledge transfer.
? Performs preventative maintenance. Identifies areas where improvements can be made to prevent future production incidents and implements the solution before the problem occurs. Understands key performance indicators (KPI) for production support, monitors current levels and trends over time, and uses this content to drive continuous improvement. Participates in / performs QOS / 8D actions
? Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial), which your position requires.
Basic Qualifications:
? Bachelor degree in Computer/IT/Mechanical Engineering or a related field from an accredited institution.
? 2-5 years’ experience in supporting Enovia
? Basic understanding of at least one CAD tool (ProE, CATIA, SW, etc)
Enovia Skills and Requirements:
? Thorough knowledge of Engineering Change Control process, document control and distribution, desktop hardware-software knowledge, and integration skills
? Strong knowledge of Enovia Designer central (integration with CAD)
? Should be well versed with Enovia PDM/PLM Application Role definition, attribution, routes, general PLM operations, Enovia file collaboration server concepts, etc.
? Knowledge of various Enovia Centrals (Engineering, Designer, Library, etc.)
? Should know Enovia back end tools (MQL, Matrix, Business, System)
? Knowledge of IT Infrastructure Library (ITIL) concepts preferred.
? Basic knowledge of Engineering design concepts and terminologies
General Skills and Requirements:
? Excellent communication skills and customer service skills
? Fluent in English and can use this language well in daily work
? Global perspective and cultural awareness.
? Ability to take direction and work independently
? Develop technical and training documentation
? Willingness to work outside documented job description. Has a “whatever is needed” attitude.
? Strong teamwork and interpersonal skills; ability to communicate and thrive in a cross-functional environment
职能类别： 系统工程师 软件工程师
关键字： Enovia
公司介绍
关于伊顿 (EATON)
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案，帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年，伊顿公司实现销售额达 214 亿美元，全球汇聚了约 9.5 万名员工，产品覆盖超过 175 个国家。
伊顿公司深耕中国市场二十余年，于 1993 年进入中国市场，此后迅速发展其中国业务。2004年，公司亚太区总部从香港搬至上海。大中华区约有近9800名员工，29家生产制造基地和5家研发中心。如今，伊顿公司旗下绝大多数产品已实现中国制造。
如需更多信息，敬请访问伊顿公司官方中文网站：****************
关注伊顿公司的官方微信公众号：Eaton_China
About Eaton
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.
Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.
In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.
For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China
伊顿公司致力于通过运用动力管理技术和服务来改善人类生活品质并提升环境质量。我们提供各种可持续的解决方案，帮助客户更安全、更高效、更可靠地有效管理电力、流体动力和机械动力。2019 年，伊顿公司实现销售额达 214 亿美元，全球汇聚了约 9.5 万名员工，产品覆盖超过 175 个国家。
伊顿公司深耕中国市场二十余年，于 1993 年进入中国市场，此后迅速发展其中国业务。2004年，公司亚太区总部从香港搬至上海。大中华区约有近9800名员工，29家生产制造基地和5家研发中心。如今，伊顿公司旗下绝大多数产品已实现中国制造。
如需更多信息，敬请访问伊顿公司官方中文网站：****************
关注伊顿公司的官方微信公众号：Eaton_China
About Eaton
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries. We have approximately 95,000 employees.
Eaton began operation in China more than 20 years ago. Since entering the Chinese market in 1993, Eaton’s presence has grown significantly in the country. In 2004, Eaton moved its Asia Pacific headquarters from Hong Kong to Shanghai.
In the Greater China region, Eaton has nearly 9,800 employees, 29 manufacturing bases and 5 R&D centers. Today, we make most products for all of Eaton’s distinct business here.
For more information about the company, visit *************
For more information about Eaton China, visit: ****************
Eaton China official social media account: Eaton_China
联系方式
- Email：emmashen@eaton.com
- 公司地址：临虹路280弄3号楼