客服助理(临时1年)
昂高化工(中国)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2017-01-30
- 工作地点:上海-长宁区
- 招聘人数:1人
- 职位月薪:6000-7999/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Job description
一. Coordination of Processes
1. Create sales orders in SAP for customers PO, issue order confirmation to customers.
2. Create Deliveries.
3. Allocate stock/ batches to deliveries according to stock allocation guidelines/allocation key
4. Monitor order process in order to secure goods issue on time
5. Monitor billing/VAT in order to get billing/issue VAT on time.
6. Follow up payment issues incl adv payment and overdue payment
7. Initiate/request different master data such as customer price, material master
二. Increase of Efficiency
1. Reviewing pending order regularly, inform DIP in time for customer's new/increase demand.
2. Check customer's sales history and push customer to put order accordingly.
3. Checking with Sales and customer to push for forecast.
三. Interface
1. Act as contact point with customers in handling ordering and general inquiries
2. Interface with DIP for stock allocation and planning issues
3. Interface with FI on customer account set up, credit management, AR issues
四.Problem Shooting
1.Handle customer complaint and follow up with responsible parties include Sales, SCM, PM, QA and Source etc.
2. Interface with customers regarding order fulfillment problems and recommend resolutions.
Requirements:
1. Experience within order handling and fulfillment in SAP and process wise
2. Communicative and able to work to work in a team
3. Good command of written and spoken English and Mandarin
4. Well-established computer skills (SAP, MS Office, Outlook)
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Job description
一. Coordination of Processes
1. Create sales orders in SAP for customers PO, issue order confirmation to customers.
2. Create Deliveries.
3. Allocate stock/ batches to deliveries according to stock allocation guidelines/allocation key
4. Monitor order process in order to secure goods issue on time
5. Monitor billing/VAT in order to get billing/issue VAT on time.
6. Follow up payment issues incl adv payment and overdue payment
7. Initiate/request different master data such as customer price, material master
二. Increase of Efficiency
1. Reviewing pending order regularly, inform DIP in time for customer's new/increase demand.
2. Check customer's sales history and push customer to put order accordingly.
3. Checking with Sales and customer to push for forecast.
三. Interface
1. Act as contact point with customers in handling ordering and general inquiries
2. Interface with DIP for stock allocation and planning issues
3. Interface with FI on customer account set up, credit management, AR issues
四.Problem Shooting
1.Handle customer complaint and follow up with responsible parties include Sales, SCM, PM, QA and Source etc.
2. Interface with customers regarding order fulfillment problems and recommend resolutions.
Requirements:
1. Experience within order handling and fulfillment in SAP and process wise
2. Communicative and able to work to work in a team
3. Good command of written and spoken English and Mandarin
4. Well-established computer skills (SAP, MS Office, Outlook)
职能类别: 客服专员/助理
关键字: 客服 SAP
公司介绍
昂高化工(中国)优秀公司拥有悠久的历史传承,前身为科莱恩化工,于2013年10月被SK集团投资收购。昂高公司是为纺织、造纸、胶粘剂和涂料等行业提供产品和解决方案的世界领先供应商,总部设在瑞士,年营业额达12亿瑞士法郎,在全球35个国家拥有约3000名员工,及25个世界一流的生产基地。
公司的愿景:提供领先的和创新的解决方案,提高人们的生活质量和尊重我们的地球
Our company
Archroma is a global color and specialty chemicals company committed to innovation, world-class quality standards, superior service levels, cost-efficiency and sustainability. The name of the company, Archroma, is representative of the organization’s mission to provide its customers with the highest levels of quality, reliability, relevancy and customer delight. Headquartered in Reinach near Basel, Switzerland, the company operates in 35 countries across the globe, supported by approximately 3000 employees and a network of 25 production sites.
A global leader in the specialty chemicals industry, Archroma can be proud of its market insights, customer intimacy, highly talented people and rich history of material excellence and expertise. Archroma offers products and solutions in Textile Specialties, Paper Solutions and Emulsion Products and creates value for its customers through an integrated, market-focused and highly collaborative approach. Archroma delivers specialized performance and color solutions to meet customer needs on both a global and local scale.
After a number of years operating as three separate divisions of a diverse multi-national, Archroma has recently become an independent company after being acquired by SK Capital, a New York-based private investment firm with a disciplined focus on the specialty materials, chemicals and healthcare sectors. SK Capital’s portfolio companies generate revenues of approximately $9.0 billion annually and employ more than 7,000 people. The partnership between Archroma and SK Capital will allow management and employees to build upon the strong technology, brand, and leading market positions to more efficiently serve the growing global markets and customer base. By combining the three business into one integrated company this provides an attractive platform to capitalize on synergies in technology, manufacturing, supply chain and logistics.
公司的愿景:提供领先的和创新的解决方案,提高人们的生活质量和尊重我们的地球
Our company
Archroma is a global color and specialty chemicals company committed to innovation, world-class quality standards, superior service levels, cost-efficiency and sustainability. The name of the company, Archroma, is representative of the organization’s mission to provide its customers with the highest levels of quality, reliability, relevancy and customer delight. Headquartered in Reinach near Basel, Switzerland, the company operates in 35 countries across the globe, supported by approximately 3000 employees and a network of 25 production sites.
A global leader in the specialty chemicals industry, Archroma can be proud of its market insights, customer intimacy, highly talented people and rich history of material excellence and expertise. Archroma offers products and solutions in Textile Specialties, Paper Solutions and Emulsion Products and creates value for its customers through an integrated, market-focused and highly collaborative approach. Archroma delivers specialized performance and color solutions to meet customer needs on both a global and local scale.
After a number of years operating as three separate divisions of a diverse multi-national, Archroma has recently become an independent company after being acquired by SK Capital, a New York-based private investment firm with a disciplined focus on the specialty materials, chemicals and healthcare sectors. SK Capital’s portfolio companies generate revenues of approximately $9.0 billion annually and employ more than 7,000 people. The partnership between Archroma and SK Capital will allow management and employees to build upon the strong technology, brand, and leading market positions to more efficiently serve the growing global markets and customer base. By combining the three business into one integrated company this provides an attractive platform to capitalize on synergies in technology, manufacturing, supply chain and logistics.
联系方式
- 公司地址:地址:span上海市长宁区临虹路3号B座2楼01-02单元