System Analyst Call Center
- 公司规模：1000-5000人
- 公司性质：合资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2016-10-06
- 工作地点：惠州
- 招聘人数：2人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语 良好
- 职位月薪：9000-10000/月
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Job Purpose: | Serves as direct line support of application maintenance and support for Shared Services. |
Job Dimensions: | IT Call Centre provides services in IT support to all end-users internal to CSPC, covering 1st level and 2nd level support for 1000+PC and 800+ users. System Analyst–Call Centre is responsible for the provision of support inclusive of trouble-shoot client users’ hardware and software. |
Principal Accountabilities: | I. 1st level IT support includes:
1. Record IT service requests into IT Call Centre System.
2. Answer, trouble-shoot simple enquiries from CSPC internal staff.
3. Provide guidelines for effective use of IT services to CSPC internal staff.
4. Track problem tickets.
5. Assign problem tickets to 2nd level IT Support staff.
6. Escalate special (specific) problems to IT Support relevant staff.
7. Manage and maintain daily operational documents, weekly and monthly reports from IT Call Centre System.
II. 2nd level IT support includes:
1. Install and configure new PCs, software installation, and computer deployment.
2. PC Image disk update and preparation.
3. Asset Management, PC, Printer, Software Inventory Management.
4. Contact vendors to repair malfunction equipment.
5. Attend to IT operational equipment procurement, Vendor Management.
6. IT administrative support and IT Document Control.
The other CST related jobs assigned by her/his direct supervisor. |
Qualifications: | 1. Educational background:
? Bachelor degree in Computer Science, IT, Engineering or related.
2. Work experience:
? 1-3 years experience preferred in computer technical support, excellent fresh graduates would also be considered.
3. IT knowledge
? Sound knowledge of PC hardware and MS OS, MS Office, and basic network knowledge.
4. Language proficiency:
? Ability to communicate fluently in Mandarin and English, verbally as well as in writing. |
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公司介绍
CNOOC and Shell Petrochemicals Company (CSPC) Limited has been established as a Chinese Foreign Equity Joint Venture Company on 28 December 2000. It has built and now operates a USD4.1 billion world-scale petrochemicals complex in Daya Bay, Huizhou, Guangdong. It is one of the largest capital investments for a Sino-foreign joint venture project to date in the People’s Republic of China. In 2016 agreement was reached between the partners to expand CSPC more than doubling the production capacity with the addition of a 1.2 Million Ton/Year Ethylene per year creating an additional 4.0 Million Tons/Year of petrochemical products (C2).
The partners are Shell Nanhai B.V., a member of the Royal Dutch Shell, with a 50 per cent stake, and CNOOC Petrochemicals Investment Company Limited (CPIL), also with 50 per cent. CPIL is owned by China National Offshore Oil Corporation (CNOOC) (90%) and Guangdong Guangye Investment Group Company Limited (10%).
The CSPC petrochemicals complex incorporates the world’s most advanced technologies and utilizes modern management systems and international standards in the design, construction and operation of the complex. Its adoption of 13 patents through international bidding ensures it operates on the cutting edge of technology. The majority of its process units are world-scale. Additionally CSPC applies the principles of sustainable development throughout the design, construction and operation of the complex, demonstrating its strong commitment to the community and the environment.
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