黄山招聘

职位描述：
Job Description:
Operational
1. Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.
2. Oversee, supervise and monitor all facets of daily operations.
3. Participate and assist in the development of Job Description manuals for each division.
4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
5. Ensure all guests and visitors to Spa leave with a pleasant experience.
6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
7. Conduct inspection tour of the facility.
8. Ensure facility is clean and well maintained at all times.
9. Assist subordinates during peak periods and during shortage of manpower.
10. Maintain and promote an atmosphere of tranquility and peace in Spa area at all times.
Financial
1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.
4. Responsible and accountable for the Profit & Loss of the outlets.
Marketing & Public Relations
1. Attend sales and promotional events as appropriate and as directed.
2. Entertain regular and potential clients.
3. Maximize sales of in-house facility, merchandise display, and program, at all times.
4. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
Associate Relations
1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
3. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
4. Ensure that all associates have a complete understanding of the Spa Hotel’s policies and procedures, rules and regulations.
5. Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.
6. Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.
7. Interview new associates in liaison with Spa’s Human Resources Department.
8. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods and at all times.
10. Take appropriate disciplinary action against offenders who repeatedly violate company’s rules and regulations, and policies and procedures.
Training
1. Ensure new associates attend hotel’s orientation program before commencing work in Spa.
2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customers’ expectations.

Administration
1. Ensure that respective division’s monthly and other reports and correspondences are completed and punctually and accurately.
2. Plan and effective schedule associate’s roster to maximize manpower resources.
3. Ensure Spa and related general items supply items are in sufficient stock, and that their consumption is in line the with business demands.

General
1. Respond actively and quickly to changes in the Spa operations as dictates by the industry, company or hotel.
2. Undertake any other assignments and duties as may be required from time to time.
3. Ensure that gambling, squabbling, smoking, consumption of alcohol, or the use of dangerous drugs are strictly prohibited in the premises at all times.
4. Protect and preserve the Company’s interest, reputation, and image at all times.

PERFORMANCE EVALUATION CRITERIA
1. Overall Spa’s financial performance
2. Overall quality of Spa cleanliness and treatments
3. Associate development and turnover
4. Productive departmental administration
5. Flexibility and inter-departmental co-operation
6. Customer Satisfaction Results
7. Mystery Shopper Results

Requirements:
1. Excellent inter-personal skills with advance excellent English communication skills;
2. Prior experience in spa or hospitality industry preferred;
3. Ables to operate PC with general sofware programs;
4. Can work well under pressure & flexible.
5. Have good language skills in English, Chinese. 举报 分享

 悦榕集团(Banyan Tree)的企业宗旨是在延承亚洲传统与保护环境的大前提之下，发展并管理高档的豪华酒店与度假村。
 悦榕集团首家旗舰度假酒店（普吉岛悦榕庄）自1994年建立以来，在亚洲奢华度假酒店市场中便占有重要的一席之位。一路走来，我们在全球20多个国家50多个地区经营管理逾40个奢华酒店度假村，68间特色SPA，66间悦榕阁精品店，以及2个高尔夫球场和多项旅游地产。
 
 
悦榕在中国的产业包括仁安悦榕庄，丽江悦榕庄，三亚悦榕庄和杭州悦榕庄等。我们始终秉承、传递和打造高端，私密，特色的旅游度假体验，并成为行业内知名的***度假酒店及度假村的开发商、管理商和运营商。随着业务发展，公司面向社会招聘如下人员加盟悦榕集团,关于公司详情，欢迎参考公司网站 。工作一至两年后有派往海外工作的机会。
 

随着业务发展，公司面向社会招聘如下人员加盟悦榕集团,关于公司详情，欢迎参考公司网站 www.banyantree.com, www.angsana.com