温泉总监 Hot Spring Director——重庆
悦榕酒店管理（北京）有限公司上海分公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-11-16
- 工作地点：重庆
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：酒店/宾馆经理
职位描述
Job Description
Operational
1. Ensure through effective supervision that all services offered at the Hotsprings areas are carried out with utmost professionalism, efficiency and courtesy on daily operations.
2. Oversee, supervise and monitor all facets of daily operations in the hotspring areas.
3. Maintaining safety standards, maintenance and cleanliness in all the hotspring areas are key functions.
4. Participate and assist in the development of Job Description manuals for each division.
5. Interview, hire, train, supervise and evaluate all supervisors and associate of hotspring areas.
6. Ensure all guests and visitors to hotspring leave with a pleasant experience.
7. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
8. Maintain and enhance government bodies through effective communication and public relations skills.
9. Conduct inspection tours of the hot spring pools and facilities.
10. Ensure facility is clean and well maintained at all times.
11. Assist subordinates in all parts of Spa during peak periods and during shortage of manpower.
12. Maintain and promote an atmosphere of tranquility and peace in Hotspring and Spa areas at all times.
FINANCIAL
1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.
4. Responsible and accountable for the overall Profit & Loss of the hotspring facilities.
MARKETING & PUBLIC RELATIONS
1. Attend sales and promotional events as appropriate and as directed.
2. Entertain regular and potential clients, guests, government bodies.
3. Maximize sales of in-house facilities in the hotspring pools, merchandise, and products through effective promotions and packages with Spa and Hotel.
4. Ability to effectively create and design innovative marketing sales and strategies relating to Hotspring operations.
5. Create and present a marketable facility, merchandise display, and program, at all times.
6. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
ASSOCIATE RELATIONS
1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
3. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
4. Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.
5. Conduct orientation program and training courses for new associates and regular "refresher" courses for existing associates.
6. Conduct periodical evaluation of associates' performance and take appropriate corrective measures for improvements.
7. Interview new associates in liaison with Spa's Human Resources Department.
8. Propose associates' annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods and at all times.
10. Take appropriate disciplinary action against offenders who repeatedly violate company's rules and regulations, and policies and procedures.
TRAINING
1. Ensure new associates attend hotel's and spa's orientation program before commencing work in Hotspring
2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customers' expectations relating to hotspring experience.
Requirements
1. Excellent inter-personal skills with advance excellent English communication skills;
2. Prior experience in spa, hot spring or hospitality industry preferred;
3. Able to operate PC with general software programs;
4. Can work well under pressure & flexible.
如有意者请将简历和照片寄至以下地址：
地址：上海市蒙自路763号新富港中心1座25楼 悦榕集团SPA人力资源部
邮编：200023
传真：63350568
或Email至：recruit-shanghai@banyantree.com
（注：请将以上资料以邮寄方式发送至公司，邮寄者优先面试）
Operational
1. Ensure through effective supervision that all services offered at the Hotsprings areas are carried out with utmost professionalism, efficiency and courtesy on daily operations.
2. Oversee, supervise and monitor all facets of daily operations in the hotspring areas.
3. Maintaining safety standards, maintenance and cleanliness in all the hotspring areas are key functions.
4. Participate and assist in the development of Job Description manuals for each division.
5. Interview, hire, train, supervise and evaluate all supervisors and associate of hotspring areas.
6. Ensure all guests and visitors to hotspring leave with a pleasant experience.
7. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
8. Maintain and enhance government bodies through effective communication and public relations skills.
9. Conduct inspection tours of the hot spring pools and facilities.
10. Ensure facility is clean and well maintained at all times.
11. Assist subordinates in all parts of Spa during peak periods and during shortage of manpower.
12. Maintain and promote an atmosphere of tranquility and peace in Hotspring and Spa areas at all times.
FINANCIAL
1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below, with Department's Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.
4. Responsible and accountable for the overall Profit & Loss of the hotspring facilities.
MARKETING & PUBLIC RELATIONS
1. Attend sales and promotional events as appropriate and as directed.
2. Entertain regular and potential clients, guests, government bodies.
3. Maximize sales of in-house facilities in the hotspring pools, merchandise, and products through effective promotions and packages with Spa and Hotel.
4. Ability to effectively create and design innovative marketing sales and strategies relating to Hotspring operations.
5. Create and present a marketable facility, merchandise display, and program, at all times.
6. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
ASSOCIATE RELATIONS
1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
3. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
4. Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.
5. Conduct orientation program and training courses for new associates and regular "refresher" courses for existing associates.
6. Conduct periodical evaluation of associates' performance and take appropriate corrective measures for improvements.
7. Interview new associates in liaison with Spa's Human Resources Department.
8. Propose associates' annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods and at all times.
10. Take appropriate disciplinary action against offenders who repeatedly violate company's rules and regulations, and policies and procedures.
TRAINING
1. Ensure new associates attend hotel's and spa's orientation program before commencing work in Hotspring
2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customers' expectations relating to hotspring experience.
Requirements
1. Excellent inter-personal skills with advance excellent English communication skills;
2. Prior experience in spa, hot spring or hospitality industry preferred;
3. Able to operate PC with general software programs;
4. Can work well under pressure & flexible.
如有意者请将简历和照片寄至以下地址：
地址：上海市蒙自路763号新富港中心1座25楼 悦榕集团SPA人力资源部
邮编：200023
传真：63350568
或Email至：recruit-shanghai@banyantree.com
（注：请将以上资料以邮寄方式发送至公司，邮寄者优先面试）
公司介绍
悦榕集团首家旗舰度假酒店（普吉岛悦榕庄）自1994年建立以来，在亚洲奢华度假酒店市场中便占有重要的一席之位。一路走来，我们在全球20多个国家50多个地区经营管理逾30个奢华酒店度假村，68间特色SPA，66间悦榕阁精品店，以及2个高尔夫球场和多项旅游地产。悦榕在中国的产业包括仁安悦榕庄，丽江悦榕庄，三亚悦榕庄，和杭州悦榕庄。我们始终秉承、传递和打造高端，私密，特色的旅游度假体验，并成为行业内知名的顶级度假酒店及度假村的开发商、管理商和运营商。关于公司详情，欢迎参考公司网站 www.banyantree.com or www.banyantreespa.com
联系方式
- 公司网站：http://www.banyantree.com
- Email：recruit-shanghai@banyantree.com
- 公司地址：上海市蒙自路
- 邮政编码：200023
- 联系人：recruit-shanghai@banyantree.com