Call Center Agent
雀巢(中国)有限公司上海分公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2019-10-01
- 工作地点:上海
- 招聘人数:2人
- 工作经验:2年经验
- 学历要求:大专
- 职位月薪:0.8-1万/月
- 职位类别:客服主管
职位描述
-Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
-Meet sales and distribution targets (individual and group's) by upselling, cross-selling and individually
analyzing all possible sales opportunities
-Professional and timely handling of all customer enquiries related to payment and orders by utilising the 360 visibility tool
-Assign correct owners to customer request based on identified reason
-Recording of customer feedback from all areas of O2C processess
-Capture Voice of Customer and external surveys to learn customer perception and expectation.
-Provide basic technical solution and document requests by customer
Requirements:
-1 to 2 years of Customer service in similar market environment
- 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
- Experience working in strong team environment and able to use problem solving skills.
-College/University degree required
* 1 to 2 years of Customer service in similar market environment
* 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
* Operational experience in logistic functions (optional)
* Experience working in strong team environment and able to use problem solving skills.
* Excellent written& oral communication skills.
* College/University degree required
职能类别:客服主管
公司介绍
除长期合作伙伴太太乐及豪吉之外,雀巢于2011年与领先食品公司银鹭及徐福记签订合资协议。2012年底,雀巢完成对婴儿营养领先品牌惠氏营养品的全球收购,为雀巢大中华区营运添了1,500名员工及一家工厂。
雀巢在中国经营33个先进生产设施及雇用约50,000名员工(包括合资公司及惠氏营养品的员工)。雀巢(中国)有限公司通过覆盖整个大中华区的市场推广、销售及分销网络,确保为消费者提供营养美味的产品、随时随地、随意乐享。
雀巢始终坚信人的因素***。因此,我们提供的不仅仅是一份工作,也是一个长期的职业生涯发展,不仅仅是一份理想的职业,更是一个可预见的光明的未来。加入雀巢的每一位员工都在为建立和打造雀巢的未来——为我们的消费者、同事和自己创造更高品质的生活而努力着。
联系方式
- Email:doris.tao@nespresso.com
- 公司地址:杭州市