黄山招聘

职位描述：
1. Problem resolution: 40%
？ Provides support to clients in response to Service Center tickets, Service Requests and ad hoc requests, meeting or exceeding established service level agreements.
？ Resolves problems and identifies issue-prevention opportunities and solutions, demonstrating true service excellence.

2. On-going client support: 25%
？ Interfaces with clients in the understanding of business requirements
？ Actively engaged with the business to identify and develop continuous improvement initiatives at the site. Develops business case for continuous improvement activities.
？ Engages with Global Domain staff in the identification, evaluation and recommendation of solutions.
？ Assists with definition of solution scope and development of project plans and budgets.
？ Articulates vision, selection criteria, and rationale for preferred solution during PGM-BT review.
？ Demonstrates intermediate knowledge of hardware, software, and use and application of technologies, and demonstrates basic knowledge of a major technical area and other supported areas.

3. Solution development: 20%
？ Develops local BT solutions to meet basic business-related requirements that are outside the scope of established Global solutions.
？ Engaged with the business while working with the global model resources to identify and define process improvements utilizing existing application footprint.
？ Solutions typically utilize commercial-off-the-shelf (COTS) software in lieu of custom development and are practical, risk-balanced, and end-to-end in scope.
？ Performs testing to demonstrate viability of solutions.
？ Participates in the effort to educate clients on the end-to-end nature of solutions.
？ As required, serves as the primary point of contact for less complex project implementations and technical solutions.

4. Documentation: 10%
？ Assists in the development of clearly written specification documents, work instructions, qualification, and/or support and training materials.
？ Prepares routine reports or status updates for clients on the status of systems or program roll-outs.
？ Prepares and maintains sections of presentations on implementation initiatives as required.
？ Maintains end-to-end models of technical implementations in appropriate support tools.
5. Benchmarking: 5%
？ Conducts performance and functionality benchmarking of less complex BT systems and business unit plans to identify areas of opportunity.
？ Performs research on industry best practices.
？ As appropriate, participates in or reviews materials published by professional organizations and local associations to contribute towards recommendations for standards and practices.

Requirements:
？ BS/BA and 3-5 years experience in BT client support of pharmaceutical manufacturing and quality operations, or,
？ Non-degree individual with ITIL (or equivalent) certification and 5-7 years experience in IT client support of pharmaceutical manufacturing and quality operations
？ Project management experience preferred
？ Experience with SDLC methodologies 举报 分享

GSK is an equal/opportunity affirmative action employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
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